Property Manager

JLL•Miami, CO

8d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Property Manager (PM) oversees all facets of the property’s operations to achieve occupancy and revenue goals. These goals are achieved by facilitating the optimum performance of the community’s properties in areas such as personnel management, budget development & execution, property marketing, leasing, collections, resident services, maintenance, revenue enhancement, expense management, vendor compliance, capital improvements, information reporting and compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. What your day-to-day will look like: Lead, schedule, coordinate, and supervise all associates at the property. Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure. Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc. Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests Ensure all associates provide superior customer service and communication to their residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected. Ensure that collection and demand notices are generated, delivered, and posted as required by local laws. Oversee eviction process Monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations Comply with company policies and procedures, including standards of performance (SOP) Instill, maintain and model JLL mission to be the best national management company On-site presence required Complete job description available on JLL's internal portal

Requirements

High school diploma or equivalent required, Bachelor’s degree preferred
3+ years of onsite residential property management experience
Real estate license required within 6 months of hire date
Experience in supervisory role and managing staff
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software
Excellent customer service skills while maintaining the highest standards of professionalism
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
Proactive and take initiative
Maintain confidentiality and utilize judgment

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Lead, schedule, coordinate, and supervise all associates at the property.
Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed
Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure.
Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property
Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.
Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property
Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community.
Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Ensure all associates provide superior customer service and communication to their residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected.
Ensure that collection and demand notices are generated, delivered, and posted as required by local laws.
Oversee eviction process
Monitor resident selection criteria in accordance with federal and state regulations.
Adhere to all local and state laws, including all laws governing Fair Housing.
Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
Comply with company policies and procedures, including standards of performance (SOP)
Instill, maintain and model JLL mission to be the best national management company