Property Manager - Queens, NY

Rose Associates Inc.•New York, NY

1d•Onsite

About The Position

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, based in New York City. They own, develop, and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce, and affordable housing. Their dynamic services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations. They partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in their markets, relying on technology and the deep expertise of their team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform. Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today, a woman-owned business led by CEO Amy Rose, they are committed to a corporate culture of belonging and inclusion. As they expand across the Northeast, Rose is providing opportunity for team members to grow their careers in an environment of respect and support. The company is seeking an experienced and dynamic Property Manager. As an operations leader, this role involves ensuring resident satisfaction, optimizing financial performance, and mastering regulatory compliance. The Property Manager will collaborate, leverage expertise, and achieve property goals set by upper management, maximizing occupancy and profits while elevating the property's reputation and market value.

Requirements

Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
A minimum of 5 years of multifamily residential property management experience, including extensive affordable housing experience.
Extensive experience managing Affordable Housing portfolios, including Mitchell-Lama (preferred) and Supportive Housing.
Demonstrated financial management experience: budgeting, forecasting, monthly variance reporting, income/expense analysis, and AP/vendor payment oversight.
Strong proficiency with Yardi Voyager (including financial reporting), and Microsoft Office.
Technical knowledge of building operations and maintenance.
Strong financial management skills, including knowledge of GAAP, budgeting/reporting, and the ability to analyze income and expense trends.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
Work authorization (required).
Must be available to work weekends (Saturdays and Sundays) as needed.

Nice To Haves

Experience with iLuvLeasing and On-Site.

Responsibilities

Engage with property owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day-to-day property operations.
Communicate with residents in a timely manner to address their concerns effectively.
Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents.
Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment.
Recruit, train, and lead a unified team to ensure streamlined property operations.
Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations.
Conduct regular property inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager.
Supervise ongoing construction for new buildings.
Negotiate service contracts and ensure adherence to contractual obligations.
Be available after-hours for emergencies, resource coordination, and implementation of corrective action.
Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports.
Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Position may be required to perform duties outside their normal responsibilities as needed.