Collections Representative- Queens NY
About The Position
Royal Waste is a leading provider of sustainable waste and recycling solutions serving the New York metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact. Royal Waste Services, a Waste Connections company, is seeking a detail-oriented and results-driven Collections Representative to join our team in Queens NY. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to collect payments, and negotiating payment arrangements while maintaining positive customer relationships. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to resolving delinquent accounts. Schedule: Monday- Friday in office 5 days. Pay rate: $25.00-$28.00 per hour/based on experience
Requirements
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- 1+ years of experience in collections, accounts receivable, or a related customer service role.
- Strong negotiation and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software.
- Ability to work independently and within a team in a fast-paced office environment.
- Strong attention to detail and ability to handle confidential information
- Fluent in Spanish (preferred) – must be able to communicate professionally in both English and Spanish
Responsibilities
- Contact customers via phone, email, and written correspondence to collect outstanding payments.
- Negotiate payment plans and settlements within company guidelines.
- Maintain accurate records of customer interactions, payment arrangements, and collection efforts in the system.
- Collaborate with internal departments to resolve billing discrepancies and disputes.
- Escalate complex cases to the appropriate team or management as needed.
- Monitor and follow up on past-due accounts to ensure timely resolution.
- Meet or exceed collection targets and department goals.
- Adhere to company policies, industry regulations, and compliance standards.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Opportunities for career growth and advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
