On-site Property Manager
About The Position
The On-Site Property Manager is the boots-on-the-ground leader for Deerfield Inn, a 20-room boutique property on Lake Chatuge. This is a hands-on, working-manager role: you will personally perform daily housekeeping turnovers while also supervising on-site staff, maintaining the property, overseeing the front desk, and serving as the primary on-site point of contact for guests and vendors. You will partner closely with Roam Hospitality's remote Property Management and Guest Care teams — they handle centralized booking, guest communications & contactless check in process, and back-office support, while you ensure the physical property and on-site guest experience meet Roam's standards every day.
Requirements
- Minimum 2 years of hospitality experience (hotel, boutique, or short-term-rental operations preferred).
- Valid driver's license and reliable personal transportation required.
- Must pass a background check.
- Strong communication, organizational and multitasking skills; comfortable leading a small on-site team.
- Comfortable with property-technology systems (e.g., smart locks, PMS, and messaging tools); quick to learn new platforms.
- Dependable, guest-focused, and able to work independently with remote support.
- This role is physically active. It requires standing, walking, bending, kneeling, and reaching for extended periods; lifting and carrying up to 50 lbs (linens, supplies, small furniture); pushing housekeeping and laundry carts; and using cleaning chemicals and equipment.
Responsibilities
- Perform up to 5 guest-room turnovers/cleans per day to Roam quality standards.
- Schedule and coordinate housekeeping staff to cover the full turnover board, including your two days off.
- Conduct quality-assurance inspections on completed rooms; correct issues before guest arrival.
- Follow and enforce all housekeeping SOPs; ensure the team executes them consistently.
- Manage par levels and inventory for guest-room, housekeeping, lobby, cleaning and front-desk supplies.
- Place and track reorders before stock runs low; receive and organize deliveries.
- Complete daily upkeep: watering plants, emptying trash/recycling bins, and seasonal grounds tasks.
- Perform routine proactive maintenance inspections and log/report issues.
- Handle basic maintenance directly — replacing light bulbs, batteries, air filters, and similar minor repairs.
- Escalate larger repairs to the Roam Operations team and coordinate vendor fixes.
- Work at the front desk daily during working days from 3-7pm.
- Oversee front-desk staff for process adherence and SOP accountability.
- Schedule front-desk coverage for their off-days and manage lobby/front-desk supply ordering.
- Ensure a clean, welcoming, guest-ready lobby and front-desk area at all times.
- Conduct Pre-Arrival checks on all rooms to ensure they are guest ready.
- Manage on-site laundry and folding, or coordinate laundry service, to keep linens stocked and rotated.
- Provide in-person guest assistance and respond to on-site guest needs during shifts.
- Respond to after-hours property and guest needs when contacted (e.g., guest lockouts, Wi-Fi/router down and needing a restart), coordinating with the remote Guest Care team.
- Partner with the remote Property Management and Guest Care teams so every guest issue is resolved and documented.
- Schedule, meet, and coordinate in-market vendors (handymen, and others) and verify quality of work.
- Serve as the on-site lead for emergency management protocols and coordinate the appropriate on-site response.
Benefits
- On-site furnished housing and utilities, valued at approximately $1,600 per month (~$19,200/year).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
