Property Manager

FirstKey Homes • The Woodlands, TX

10h

About The Position

The Property Manager is responsible for daily oversight and coordination of
company operations in the assigned market including property management,
financial performance, collections, and occupancy for their respective
territory. The Property Manager must facilitate strong working relationships
with the local market teams, the national and centralized support teams and
third-party business partners. The Property Manager will play an active role in
the entire resident journey from lease application to brand management of the
resident experience to move out.

This summary is not an all-inclusive description of job duties. Other job
duties and responsibilities may also be assigned by the incumbent’s manager at
any time based upon Company need.

Requirements

• An active real estate license in the applicable state of practice is required
• General knowledge of budgeting and financial analysis
• Above average ability to communicate with others, both verbally and in writing
• Strong sense of urgency and ability to meet deadlines
• Experience working in a cross-functional group, project management, and/or process improvement
• Strong computer skills and general knowledge of Microsoft Excel and PowerPoint
• Strong Customer Service Acumen
• Strong Leadership skill set with high focuses on team moral and unity

Nice To Haves

• Bachelor’s Degree preferred
• 5-7 years of asset and operations management experience preferred
• Previous experience in a supervisor or management role preferred
• Knowledge of Yardi preferred

Responsibilities

• Own the resident experience by proactively addressing concerns, managing escalations with professionalism, and ensuring swift resolution to maintain high satisfaction and retention.
• Ensure a positive move-in experience by managing the process, confirming lease compliance, and facilitating key touchpoints for a seamless transition for our future residents.
• Oversee the collection process by resolving ledger disputes, conducting collection outreach, ensuring that in-person payments are processed daily, and attending court as necessary.
• Partner with local leaders and central support teams to implement the retention plan by delivering an exceptional resident experience and achieving renewal targets.
• Lead the full employee lifecycle by effectively recruiting, onboarding, and developing a high-performing team through training, mentorship, and fostering strong engagement.
• Effectively manage the requirements for HOA, city, municipal, and housing voucher programs, ensuring full compliance with all regulations.
• Manage trespasser process in partnership with the Security Team to ensure non-authorized occupants are resolved in accordance with local and state laws.
• Understand and comply with all FirstKey Homes policies, rules, and regulations to ensure adherence to Fair Housing guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees