Property Manager

Tropicana Building II•El Paso, TX

1d•Onsite

About The Position

Onsite Property Managers are responsible for the day-to-day operations of the apartment complex (physical asset) they are assigned to. They must work well in a team-oriented environment and be able to manage their assistant property manager and maintenance team (if applicable). In addition, they support in other areas outlined in other duties.

Requirements

Communication proficiency
Excellent customer service
Ethical Conduct
Flexibility, multitask efficiently
Initiative
Time Management
Bilingual (English and Spanish) preferred
Excellent Verbal and Written Communication
Excellent Interpersonal skills
Attention to detail
Organization Skills
Problem Solving
Knowledge on contracts/discrimination laws
Valid United States Driver’s License and Valid Vehicle Insurance policy
Eligible to work in the United States

Nice To Haves

Bilingual (English and Spanish) preferred

Responsibilities

Timely collection of rents and other fees.
Maintain daily inspections of curb appeal, signage, patios, common areas, grounds and parking lots.
Answering phone calls and returning voicemails.
Submitting maintenance requests and dispatching maintenance through internal Maintenance system.
Maintain consistent communication with residents on payment plans and/or applying for rental assistance.
Maximizing potential revenue by maintaining physical and financial numbers.
Monitoring turnover and working with Maintenance Regional to complete make ready product.
Accurately fill out and submit legal documents for the enforcement of evictions for non-payment of rent and breach of contract.
Exercise sound judgement to minimize costs and contracted vendors.
Issue resident violations and violation fees when needed.
Establish and maintain good working relationships among all properties.
Knowledgeable on all company policies and procedures.
Tour vacant apartments to prospects and maintain a high closing ratio with follow up.
Complete rental applications that include running credit checks, criminal background checks and income verification.
Work with Leasing Manager and the Compliance Department to process rental applications.
Ensure the safety, comfort and privacy of all prospects, residents and business partners.
Be familiar with competitors and their specials by completing mystery shops and/or completing a monthly market survey.
Market vacancies on Facebook, Craigslist and any additional free advertisement sources.
If applicable work with Marketing Director to market vacancies on paid advertisement sources.
Review and explain TAA lease agreement, addendums and resident handbook to new residents.
Inspect move outs in a timely manner and process a Security Deposit Disposition.
Deescalate and resolve resident conflicts on the site level.
Act as a runner for any outgoing files and/or monies when applicable.
Complete daily, weekly, month reports when requested.
Comply with local, state and federal Fair Housing Laws.
Perform any and all tasks requested by the Regional Manager and upper management.
Maintain a daily traffic log to be used by marketing personnel.
If applicable, train, supervise and review performance of an assistant on-site manager and ensure quality control on employees’ duties.
Collaborate and assign day to day tasks of property team members.
The Property Manager is responsible for the property to which they are assigned to and is accountable to the Regional Property Manager for all day-to-day property operations.
The Onsite Manager is responsible for overseeing the collection of rent, lease violations, and late fees; investigating and resolving tenant complaints and issues; preparing necessary reports, and supervision of the on-site staff/maintenance personnel.
The Property Manager must demonstrate the ability to understand financial goals, operate assets in owners’ best interest, maintain accurate records of all community transactions and submit property reports on a timely basis.