Property Manager

People's Self-Help Housing•Paso Robles, CA

22d•Onsite

About The Position

The Property Manager is responsible for all duties related to processing tenant applications, including marketing the property, accepting and receiving applications, qualifying applicants by checking credit and criminal background, previous landlord and other references, verifying income, maintaining a waiting list, showing apartments, and reviewing lease contracts with tenants. The role also involves annually re-certifying tenants, preparing for audits, attending training, maintaining tenant and unit files, performing move-out and move-in inspections, ensuring turnover procedures are followed, processing work orders, tracking preventive maintenance, checking community areas for cleanliness and safety, maintaining key control, preparing for emergencies, ensuring physical standards are met, reviewing leases and house rules with tenants, assisting tenants with cultural celebrations, coordinating self-sufficiency programs, reinforcing lease terms, assisting with budget development and variance reporting, collecting rents, processing security deposit refunds, processing accounts payable, and working within the approved operating budget. The Property Manager may be required to live on-site as a condition of employment, depending on various factors. Other duties as assigned.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic status.
Ability to provide professional and courteous customer service.
Works collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
Valid CA driver’s license.
Proof of auto insurance.
Access to a reliable vehicle.
Light lifting (up to 20 pounds).
Walking, bending, and squatting for short periods of time.

Nice To Haves

Bilingual (English/Spanish) may be required and is always highly preferred.
Experience in affordable housing property management highly desired.

Responsibilities

Process tenant applications, including marketing, screening, and lease review.
Annually re-certify tenants by their effective date.
Prepare for and participate in audits from regulatory agencies and investors.
Attend training classes and seminars to stay current with property certifications.
Maintain tenant and unit files in accordance with regulations.
Perform move-out inspections with the Maintenance Manager.
Ensure settlement statements and move-out processes are completed accurately and timely.
Maintain accurate information on vacancies and the make-ready process.
Arrange for re-keying of door locks.
Process repairs quickly to ensure units can be re-rented promptly.
Assist with periodic inspections.
Perform move-in inspections with tenants.
Ensure all turnover procedures are followed and turnovers are accomplished within PSHH standards and budgetary goals.
Prioritize and complete work orders according to policy.
Track preventive maintenance and process purchase requests and approval forms.
Check community areas and shared spaces for cleanliness and safety daily.
Maintain control of keys for apartments and common areas.
Prepare for emergencies, including mapping shutoff valves, water, and escape routes.
Ensure physical standards for each site are achieved in accordance with organizational expectations.
Review lease and house rules with new tenants and instruct on appliance usage.
Assist tenants in organizing cultural and national celebrations.
Coordinate self-sufficiency tenant programs and activities through department collaboration.
Reinforce lease terms, addendums, and house rules with proper notices and meetings.
Assist with budget overview and early stages of budget development.
Ensure monthly variance reporting is completed for each property.
Collect rents according to policy and ensure benchmarks are met.
Ensure leasing procedures are followed and occupancy levels meet standards.
Process security deposit refunds in a timely manner.
Process accounts payable on a weekly basis.
Work within the approved operating budget.
Collect rents, post to database, make bank deposits, and maintain tenant and unit files.
Collect laundry money, roll, and deposit on a regular basis (if applicable).
Coordinate self-sufficiency programs and recreational activities for tenants with relevant departments and agencies (if applicable).
Advise tenants on accessing public and private social services (if applicable).
Maintain the community room calendar (if applicable).
Review cleaning policy, security deposit, and other rules with tenants.
Accept and refund deposits for community space usage.
Assist tenants with lockouts.