Property Manager

Tailwind Group•Ames, IA

4d•Onsite

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating and sustaining a workplace culture that prioritizes its team members. The Property Manager is primarily responsible for the general oversight and management of a student housing community. This individual will ensure the property is adequately maintained at a level exceeding company standards and provides profitable returns. A successful Property Manager will provide excellent customer service to residents, take pride in the property, and understand that this role is critical to the property's reputation. The specific property is The Landing Ames, an upscale housing community featuring 192 spacious units consisting of 490 beds, designed specifically with Iowa State University students in mind.

Requirements

Three or more years of progressive experience in property management.
Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Understanding of basic standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Demonstrate a high level of integrity and professionalism.
Possess strong administrative, organization and communication skills.
Ability to have a positive and innovative approach to problem-solving.
Ability to become a Certified Pool Operator.

Nice To Haves

Bachelor’s Degree in Business Administration, Marketing, Real Estate, or related field.
Experience with Entrata or a similar system.

Responsibilities

Manage all current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations and other resident concerns.
Engage, contract, supervise and approve invoices for all goods/services required to maintain the property.
Assist in the development and implementation of budgets, marketing campaigns, business plans and special events.
Successfully lead on-site maintenance technicians, office staff, and leasing team members.
Coordinate collection and documentation of all required fees from current and future residents.
Participate in new employee onboarding, training, and employee performance reviews.
Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Maintain complete and accurate community files and records in Entrata.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Respond to after-hour emergency issues.