Property Manager at Boxcar

Affinity Property Management•Spokane, WA

3d•Hybrid

About The Position

The Property Manager is responsible for overseeing the operations of Boxcar Apartments, a 135-unit property. This role involves managing administrative and maintenance staff, ensuring financial and operational goals are met, and fostering a positive resident experience. The Property Manager will advertise and promote the property, handle the full cycle lease process, manage rent collection and delinquency, oversee vendor management, and assist with budget preparation. Additionally, the role requires engaging with residents, resolving issues, and facilitating resident events. Leadership is key, as the Property Manager will guide the performance of their team through instruction, training, and coaching.

Requirements

Authorization to work in the United States
High School Diploma or equivalent
2+ years of experience in multi-family property management
1+ years of experience in staff supervision
Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Nice To Haves

Yardi Voyager and CRM experience preferred

Responsibilities

Comply with all Fair Housing and Equal Housing Opportunities requirements
Comply with appropriate state landlord/tenant statutes
Ensure timely and accurate submission of individual and your teams’ payroll and commissions
Complete weekly, monthly, quarterly, and year-end reports, as required
Consult with legal counsel and attend court hearings as needed
Attend training and development seminars
Advertise and promote the property
Utilize industry specific software for lead management
Provide tours to prospective and current residents
Complete full cycle lease process with prospective residents
Ensure compliance with renter’s insurance
Review rental rates and concessions with Portfolio Manager
Maintain resident occupancy of 95%
Ensure the timely collection of rent and other ancillary revenue
Manage delinquency process
Manage petty cash account
Manage and process vendor invoices
After review with Portfolio Manager, generate renewal offer letters and manage renewal leases
Monitor expenditures to keep in compliance with operating budget
Manage turnover workflow including scheduling and management of vendors, conducting pre/post move out inspections, and make ready inspection.
Assist Portfolio Manager with preparing annual budget
Other duties as assigned by Portfolio Manager
Engage with your prospective and current tenants using a professional and courteous approach
Navigate priority changes to respond to and resolve unforeseen issues or emergencies
Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions
Complete quality assurance calls following up on completed work orders
Facilitate resident events
Guide performance of all administrative staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property goals.
Guide performance of all maintenance staff through providing clear instruction, training, coaching, and if needed, performance management to ensure work orders and turnovers are completed with efficiency and high quality.
Conduct staff meetings on a regular basis

Benefits

Medical insurance at no cost to the employee
Dental insurance at no cost to the employee
Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
401k enrollment program available
Life Balance Program access for associate-only discounts
Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)
Monthly phone allowance of $50.00
Leasing commission opportunities
Renewal commission opportunities
20% employee rent discount at Boxcar; subject to availability