Condominium Property Manager

MMI Group•Rosser, MB

About The Position

The Property Manager, Condominium, for MMI Group is a skilled, service-driven professional who excels in communication and is committed to delivering exceptional client care. This role is responsible for ensuring that properties are well-maintained and that both Condominium Boards and unit Owners feel supported, informed, and secure. In accordance with respective Management Agreements, the Property Manager provides guidance to the Board and handles all Owner inquiries, concerns, and service requests. They oversee the day-to-day operations of the condominium, including financial management, Board and Owner relations, building maintenance and repairs, security, janitorial services, landscaping, snow removal, etc. The Property Manager, Condominium, reports directly to the Vice President, Property Management.

Requirements

Post-secondary education at the College or University level is required.
Minimum of 2 years of experience in property management, including time spent in a Property Administrator role or higher.
Strong working knowledge of the Condominium Act is required.
Experience producing monthly and annual budgets and a track record of providing great day-to-day property management services.
Working knowledge of building systems such as HVAC, roofing systems, etc.
Must have a valid Driver’s License and access to a vehicle.
Ability to work effectively in a rapidly growing/changing environment with a high degree of resourcefulness, flexibility, and adaptability.
Must demonstrate intermediate to advanced computer skills, particularly in Microsoft Outlook, Excel, Word, and related Office applications.
Demonstrated ability to communicate clearly, professionally, and effectively, both verbally and in writing, with internal teams and external stakeholders.
Ability to develop and sustain cooperative working relationships at all levels of the organization; be a mature and self-motivated team player with good conflict-resolution and people management skills; develop productive relationships with vendors.
Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities; ability to project manage and delegate where applicable.
Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.

Nice To Haves

Certified Property Manager (CPM) designation preferred.
Experience interacting with media is considered an asset.

Responsibilities

Ensures an in-depth knowledge of each property within the assigned portfolio.
Conducts inspections of the property and common areas, as per the Management Agreement, ensuring compliance with the agreement and the proper upkeep of the property.
Works collaboratively with the Condominium Board to create property management and preventative maintenance plans, including the replacement of major capital expense items such as HVAC systems, roof systems, and parking lot surfaces.
Keeps accurate records of space conditions, including roof, HVAC, and utilities.
Ensures 24-hour emergency coverage for the property at all times.
Approves, oversees, and administers contracts for the provision of property services, such as cleaning and maintenance, snow removal, landscaping, etc.
Corresponds with the Condominium Board regarding common area costs and any overdue accounts, property taxes, and building violations.
Prepares documentation as required for the sale of a unit, and manages fee collection and overdue accounts.
Provides support and assistance to team members as needed, particularly during periods of high workload.
Collaborates effectively with team members throughout the business from all levels.
Makes use of knowledge of standard office administrative practices and procedures.
Ensures that deliverables align with the strategic priorities of the business units supported.
Analyzes and distributes monthly financials, including operating variances from budget, cash management, and strategies for collecting receivables.
Develops, implements, and manages the annual operating budgets for each building within the assigned portfolio. Presents budgets to the Condominium Board for review and secures approval.
Ensures monthly financial statements and disbursements are accurate and timely.
Ensures that all resources (time, supplies, equipment) are used in the most effective and efficient ways to support business activities.
Conducts business in a fiscally responsible manner, considering budget and potential costs.
Provides recommendations to the Vice President, Property Management, on the most efficient use of time and equipment, in order to manage project costs.
Builds sustainable relationships with Board Members, Condominium Owners, suppliers, and the real estate community.
Delivers exceptional service to Board Members and Condominium Owners by responding promptly and professionally to inquiries and concerns. Issues work orders to vendors or maintenance staff as needed, and follows up to ensure the issue is resolved to the satisfaction of the Board or Owner.
Facilitates conflict resolution with the Condominium Board.
Lives the values of trust, collaboration, flexibility, innovation, client-driven growth, a can-do spirit, and fun.