Property Manager

Advanced Management Group•Phoenix, AZ

1d•Onsite

About The Position

Advanced Management Group is looking for Experienced, Motivated, and Self-Driven Individuals with Determination to Succeed! The Property Manager is responsible for managing all staff on property as well as any other AMG employee who may be working on property in a temporary capacity. This is a supervisory position and, as such, must be professional in all its activities. The Property Manager requires extensive walking and stair climbing and, as such, qualifications for the position require the ability to do these things on a daily basis repeatedly. These responsibilities are a framework, but not all encompassing. Other duties may be assigned by Advanced Management Group.

Requirements

Superior customer service skills including the ability to manage difficult customers and/or situations.
Professional verbal and written communication skills.
Strong closing techniques.
Attention to detail, organizational, time-management and problem-solving skills.
Detail oriented; ability to manage conflicting priorities and adjust priorities as necessary.
Intermediate knowledge of Microsoft Outlook, Word and Excel.
Obtain Property Management credential (ARM or CAM).
Obtain Crime Free Housing training and Certificate.
Extensive walking and stair climbing ability on a daily basis repeatedly.

Nice To Haves

Experience using Onesite or other related property management accounting software is preferred however not required.

Responsibilities

Diligently strive to pinpoint expenses which can be reduced.
Maintain accurate reconciliation of the property’s petty cash account.
Serve as support on an as-needed basis for asset management initiatives, including mortgage refinancing, assessment of competitive market conditions, and any information needs which may arise.
Diligently attempt to collect any and all charges due from the residents, taking any appropriate legal action when residents do not pay.
Perform weekly physical inspections of the property and its grounds, rectifying any problems identified.
Inspect all apartments made ready prior to putting them on the market as show units or allowing new residents to take possession.
Direct maintenance staff to ensure that all amenity areas of the property are kept in acceptable condition and in working order.
Become aware of competitive market conditions, maximizing rental revenues at the property. Maintain rental schedule appropriately, allowing efficient pricing and leasing of units.
Manage vacancy appropriately for market conditions.
Responsible for on-going resident retention program as defined in the property management manual.
Monitor and adjust concession programs and unit pricing to market conditions.
Send all residents with balances after disposition to collection after thirty days.
Be aware of all charges in place both prior to move-in and during tenancy. Enforce all charge schedules consistently, according to property policy.
Responsible for final review of month-end, per the month-end checklist.
Ensure that all monies received at the property are deposited in good form on a daily basis. Under no circumstances are funds for deposit to be left on the premises overnight.
Responsible for the ultimate supervision of all staff members. This includes monitoring daily staff activities, pinpointing staff strengths and weaknesses, identifying training needs, and motivating staff members.
Hold a staff meeting once per week, which includes all team members.
Log all utilities on a monthly basis to spot any irregularities.
Responsible for all departments’ adherence to budget limits.
Take an active role in the preparation of property budgets, per instructions provided by asset management.
Responsible for coordinating the make ready process, ensuring that all apartments are prepared according to standard when residents are scheduled to move in.
Identify necessary capital projects, analyzing their importance by weighing expense with increased property value the enhancement may create.
Responsible for knowledge of mechanical systems, which will allow these to be preserved over time, minimizing replacement and maintenance expenses for the asset.
Responsible for supervising the activities department, ensuring that residents are provided with an exceptional and innovative activities program.
Responsible for ensuring that all phases of the leasing process are carried out consistently and effectively.
Responsible for encouraging the continued education of its staff members. Clearly defined education goals for each staff member should be defined and monitored.
Discuss all questionable issues which cannot be deemed “every day” with a regional manager to minimize exposure to any liability.
Property inspections must include time spent analyzing all facets of the property including amenities, all common areas, and all amenity areas for existence of any risk factors or conditions creating any liability for the asset.
Review advertising on a monthly basis for effectiveness.
Discuss all changes to advertising with a Regional Manager, and the Director of Marketing and Business Development.
Immediately report all incidents occurring on the property to the Regional Manager using the appropriate incident report form.
Keep an up-to-date inventory of all equipment and accessories owned by the property.
Responsible for ensuring that all appropriate licenses have been secured for operation of the property.
Responsible for monitoring staff interaction with residents.
Ensure all staff members deal with residents in a strictly professional manner.
Responsible for development of an organized process whereby the property is marketed to as many sources of traffic in the community as possible.
Monitor and understand all elements of the property’s submarket, including competing properties, new business development, population growth, demographic changes, etc. Analyze these factors on a continual basis to ensure that the property’s operations respond accordingly.
Audit and keep all resident files on a consistent basis.
May be called upon to evaluate potential acquisitions in its market.