Property Manager

Self-Help for the Elderly•Oakland, CA

46d

About The Position

Under the direction of the Housing & Community Development Director, the Property Manager is responsible for the overall operation of the property and the day-to-day implementation of Self-Help’s policies, procedures, and programs that will assure a well-managed, well-maintained property within established management operating and fiscal policies, and ensure compliance with all regulatory agencies and investors. This includes developing within the project a supportive environment for all residents, assuring the project's sound fiscal management, maintaining a high occupancy level, maintaining a clean, well-maintained building and grounds, managing the on-site staff and their duties, interacting with and supervising vendors, and, if applicable, working with outside agencies. The Property Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Property Manager is required to provide leadership in developing a community and in directing the staff. The Property Manager is expected to facilitate a staff that functions as a team and is cooperative with each other and the residents. Ensures all site staff respond to all resident requests or complaints in a timely, efficient, and courteous manner. The Property Manager directly supervises one or more employees in accordance with Self-Help’s policies and applicable laws. The Property Manager’s responsibilities also include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Housing & Community Development Director.

Requirements

2+ Years of Affordable Housing Property Management Experience and one year managing people, projects, materials, and information; or an equivalent combination of education and experience.
Knowledge of TCAC, HCD, and ADA Guidelines.
Ability to Develop and Implement Budgets and Variance Reports.
Skills in Resident Problem Solving and Staff Management.
Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and ongoing maintenance issues and concerns.
Positive attitude, energetic, assertive, and capable role model for subordinates.
Demonstrated integrity on a professional level.
Knowledge of Word and Excel.
Attention to detail and ability to handle multiple projects at once and shift priorities in a fast-paced environment.
Willingness to work with seniors. Must be patient and with good communication and customer service skills.
Must be able to work on Holidays, weekends, and evenings.

Nice To Haves

Yardi software knowledge is a plus.
Second language skills a plus, Spanish or Chinese.

Responsibilities

Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property, whether paid or volunteer, to ensure completion and quality of product provided.
Conducts annual property and unit inspections and ensures the preparation of preventative maintenance checklists for maintenance technicians to perform, ensures the completion of tasks on the checklists, and ensures all work is completed in a timely manner.
Maintains full occupancy and ensures all vacant apartment turnover procedures are followed, and turnovers are accomplished within 7 days in a manner consistent with Self-Help’s standards, and the property’s budgetary goals and limitations.
Maintains Waiting List according to Self-Help’s policy and procedures. Ensures the ongoing administration and maintenance of the waiting list is in compliance with TCAC, HCD, or other federal, state, local, and regulatory requirements.
Reviews completed and outstanding work orders on a daily basis. Ensures the work orders are completed in a timely manner, consistent with Self-Help’s policies and procedures.
Conducts applicant interviews, verifies potential resident income, takes deposits, and rents in accordance with TCAC and HCD regulatory requirements. Prepares and processes move-in Leases in accordance with Self-Help’s Policy.
Accurately completes all resident files at move-in, timely process, and precise income recertification of all residents within established TCAC and HCD regulatory guidelines. Maintains all resident documents and forms, including leases, move-in income certifications, recertifications, etc.
Ensures compliance with TCAC and HCD regulatory and/or financial partner requirements, and submission of reports in an accurate and timely manner.
Processes resident evictions in compliance with the court order and directions from Self-Help’s legal counsel or Housing and Community Development Director.
Ensures the successful day-to-day financial management of the property and maintains all necessary financial records and files in good order.
Collects rents and other payments, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by Self-Help.
Completes daily deposits of all rents and payments collected. Reviews all delinquent accounts and resident receivables, and determines the necessary course of action to collect outstanding balances in consultation with the Housing and Community Development Director.
Processes purchase requests and prepares payment requests, maintains office supplies inventory, and performs other clerical and administrative duties as needed.
Responds to emergencies by taking appropriate actions; reports to the Housing and Community Development Director for any irregularities, unusual happenings, incidents, vandalism, or which could become an insurance claim or lawsuit, etc. Completes and submits Incident Report to the Housing and Community Development Director within 24 hours.
Walks the entire property daily to be sure the common areas, landscaping, laundry, etc., are in good condition. Maintains curb appeal and ensures daily general cleanliness of the property.
Attends and participates in in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc., as required by the needs of the property and as directed by the Housing and Community Development Director to enhance the sense of community at the property and promote harmonious relations among residents, staff, visitors, and persons of the larger community.
Develops a sense of community among residents and nurtures positive interactions and activities at the property. Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, and those with special needs, and adheres to Fair Housing and Equal Housing Opportunity requirements.
Coordinates with Resident Services in order to assist residents with social services needs or problems.
Performs other duties as assigned.