Property Manager -HOA

Castle Group•Bradenton, FL

22h

About The Position

The Property Manager is a Florida-licensed role responsible for managing a homeowner association under general supervision and in coordination with its Board of Directors. The manager plans, directs, recommends, and implements policies and procedures to ensure common elements are maintained in a first-class manner and in accordance with community rules and regulations. The role oversees community operations, administration, finances, human resources, maintenance, and security, and operates under the direct supervision of Castle Management and the applicable management agreement. The Property Manager must be available 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. The manager is expected to provide exemplary customer service consistent with Castle Group’s values and mission. The position manages operational and accounting activities, including inspections, covenant compliance, budgets and financial reporting, records, emergency preparedness, vendor bids and invoices, collections recommendations, and architectural requests. It also oversees the on-site team and is responsible for hiring, training, performance management, payroll and PTO approval, coaching, and employee development. The Property Manager fosters communication among the Board, residents, and management and responds to requests within required timelines. An active CAM license is required when managing a site in Florida. The role requires at least two years of CAM or related business experience, knowledge of property-management accounting and budgeting, familiarity with HOA law and applicable inspections and regulations, and intermediate computer skills. The position includes physical activity such as walking and climbing stairs, working in varied weather conditions, lifting up to 30 pounds, and potentially traveling to training or nearby communities. Extended hours and weekend work may be required.

Requirements

An active CAM license is required when managing a site in Florida.
At least two years of CAM or related business experience; additional experience may be required depending on the community.
Knowledge of property-management accounting practices and terminology, and budgeting skills.
Knowledge of HOA law and statutory inspections and regulations under Florida state and county requirements.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Valid driver’s license.
Accounting-minded, with the ability to prepare monthly budget variance reports and explain them to the finance committee.
Strong customer service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management and prioritization skills in an environment with constant changes.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and negotiation skills.
Strong presentation and public-speaking skills.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure and use sound judgment during emergency, difficult, or stressful situations.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle and grasp objects; reach with hands and arms; type and use a computer monitor extensively; navigate properties and buildings; and potentially walk on uneven terrain.
Ability to detect auditory and visual emergency alarms, hear and respond to requests in person and by telephone, and communicate verbally in an understandable and professional manner.
Visual ability correctable to 20/20.
Ability to work extended hours and weekends if needed.
Ability to travel off-site for training and occasionally cover for staff at other communities within a reasonable commuting distance.

Nice To Haves

An associate’s degree with a concentration in business is preferred.
Experience with property-management and accounting software such as SmartWebs, Townsquare, BuildingLink, VendorSmart, or similar software may be required or preferred.
Experience with 55-and-better communities may be required.
Fluency in multiple languages is desirable and may be required depending on the community’s needs.

Responsibilities

Inspect the community and facilities routinely using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies.
Direct covenant-compliance activities, including issuing violations, preparing for grievance committee meetings, and managing covenants with or without a Covenant Coordinator.
Plan, direct, and oversee systems to protect community assets and records.
Create and manage the Association’s budget and financial processes.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of financial reports, and support the Treasurer with financial questions.
Comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statute 718.
Prepare recommendations for collection action on delinquent accounts and report progress to the Board monthly.
Store and maintain Association records required under Florida law, including maintaining the Association website.
Prepare and implement emergency-preparedness plans, including plans for weather-related events and natural disasters.
Solicit, review, and compile bid analyses for maintenance, construction, community projects, and services; draft RFPs for large projects as needed.
Investigate accidents and claims involving property damage or personal injury, prepare full written reports, and submit them to the appropriate parties within required timelines.
Act as liaison with legal counsel and Association vendors as needed.
Review and code vendor invoices after confirming work is satisfactory, and ensure payments align with Board direction.
When administrative staff are absent, track homeowners’ architectural change requests, inspect completed work for compliance, use assigned software for the review process, and attend ARC meetings.
Manage the on-site employee cycle, including hiring, training, performance management, payroll and PTO approval, coaching, and development.
Ensure on-site teammates follow safety precautions and procedures.
Foster communication among Board members, residents, and management, and respond to owner and Board requests within required timelines.
Directly manage the on-site team and carry out supervisory responsibilities under Castle policies and applicable laws, including interviewing, hiring, training, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Perform other duties and responsibilities as assigned.