Property Manager
The Keith Corporation•Charlotte, NC
•$80,000 - $100,000•Hybrid
About The Position
The Property Manager is responsible for maintaining both the physical and fiscal aspects of a property or a portfolio of properties with a thorough understanding of real estate fundamentals and business management, with a particular focus on the specific needs of clients and tenancy. This individual will maintain a high level of professionalism in addressing internal and external issues including response to and resolution of any client requests or concerns.
Requirements
- Demonstrated possession of knowledge, skills and abilities gained through at least five years as processing assistant/secretarial experience with same or similar duties
- Strong organizational skills; detail oriented
- Excellent verbal and written communication skills
- Ability to adapt and remain flexible
- Strong interpersonal skills; ability to maintain professionalism in a sensitive and complex environment
- Proven record of providing excellent internal and external customer service
- Ability to multi-task in a fast-paced environment
- Ability to work independently and produce results
- Proficiency with the on-demand work request and preventative maintenance documentation process
- Experience with preparation of, and adherence to, annual property budgets
- High proficiency in MS applications including Word, Excel, PowerPoint and Outlook
- 5+ years’ experience in commercial, office or medical office (excluding residential, hotel experience) property management (operational experience is preferred)
- 3+ years of leadership experience managing non-exempt and/or exempt-level employees.
- Bachelor's degree (B.A. or B.S.) from four-year college or university a plus.
- BOMI Real Property Administrator (RPA) designation and/or IREM Certified Property Manager (CPM®), or industry leading equivalent designation preferred.
Nice To Haves
- CMMS experience a strong plus
Responsibilities
- Ensure the highest-level of client satisfaction with the Property Management function and sees that contractual obligations are being met and expected benefits are realized
- Develop and maintain effective working relationships with client leadership teams, operational teams, landlords and tenants with the overall objective of enhancing the business relationship within the portfolio
- Manage, coordinate, and exercise functional responsibility for Property Management services within assigned facilities
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems
- Lead property support staff by conducting regular meetings to review service expectations, brainstorm, and problem solve, etc.
- Take ownership of, establish, and maintain standardization and consistency with best-in-class Property Management practices, including financial, physical maintenance, tenant retention, and lease administration processes
- Document cost avoidance and/or savings within account
- Coordinate Property Management reporting per needs of client(s)
- Manage monthly accounting updates and issues
- Manage monthly CMMS reporting and tracking, analyze CMMS data to benchmark operations and drive improvement
- Approve employee timesheets and expense reports
- Consolidate all monthly invoices to send to client for reimbursement on chargeable, above standard items
- Monitor and foster vendor relationships
- Perform and document scheduled inspections of facilities per client needs or direction
- Prepare, submit and manage property budgets with clients’ goals and objectives addressed, track variances and ensure smooth recovery process
- Abstract and understand lease language to comprehend landlord and tenant responsibilities, defaults, etc.
- Manage and ensure correct rental rates are in place, manage rent collections, ensure receivables are kept in check per lease guidelines
- Monthly reporting of property management activities to Division Manager
- Pursue or assist in the pursuit of new business development as necessary
- Prepares reports and spreadsheets as needed
- Responsible for employee payroll, where needed
- Orders supplies as necessary
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
