Property Manager (Vantage Point East)

Leisure World of Maryland•Silver Spring, MD

2d•Onsite

About The Position

The Property Manager is responsible for the day-to-day operations of Vantage Point East within Leisure World of Maryland. This role ensures compliance with the declaration, duly enacted Board policies and procedures, LWMC policies and procedures, the Maryland Condominium Act, applicable Maryland and Montgomery County laws and regulations, and industry best practices. The Property Manager oversees the planning, organization, and direction of daily operations; participates in Board and committee meetings; provides counsel to the Board and residents; serves as the liaison between the Mutual and LWMC departments; develops contractual specifications; and oversees vendor and contractor performance. This position requires exceptional customer service, communication, problem-solving, and dispute-resolution skills.

Requirements

Minimum of seven (7) years of Association Management experience, preferably within condominium or common-interest communities.
At least two (2) years managing a high-rise condominium.
CMCA and/or AMS designation.
Ability to interpret governing documents, regulations, and legal requirements while responding professionally to resident, board, and stakeholder concerns.
Strong communication and presentation skills, including writing reports, articles, and delivering presentations on complex topics.
Ability to develop, implement, and enforce policies, procedures, and community rules.
Experience organizing and managing board meetings in compliance with governing requirements.
Knowledge of budgeting, financial reporting, reserve funding, and assessment collection processes.
Ability to oversee property maintenance programs, contracts, bidding processes, and capital projects.
Experience recruiting, supervising, and managing staff.
Knowledge of risk management, insurance programs, and dispute resolution techniques.
Understanding of community association governance, board responsibilities, and applicable federal, state, and local laws.
Proficiency in Microsoft Office Suite.
Strong organizational, analytical, leadership, and customer service skills.

Nice To Haves

PCAM designation preferred.
CPM designation a plus.
Bachelor's Degree from an accredited four-year college or university is preferred.
Experience with Yardi, Association Voice, and BuildingLink preferred.

Responsibilities

Supervise and direct staff assigned to work regularly in the buildings of the Mutual in the performance of their tasks and duties required to ensure the efficient operation and management of the Mutual.
In coordination with LWC Human Resources Department, prepare job performance evaluations and discusses performance and merit compensation with the Mutual Board of Directors.
In coordination with LWMC's Human Resources Department, maintain up-to-date job descriptions for the positions of Mutual assigned personnel and ensure that assigned employees are informed regarding their duties and responsibilities.
Interact with other Leisure World staff (i.e., Human Resources, Physical Property Department, (PPD), Accounting, and service personnel) working to support the Mutual's operations.
Provide direct liaison between Mutual and the various operating departments of LWMC.
Assist in the adherence to provisions of the Mutual Documents and support compliance with the Mutual's rules and regulations.
In accordance with the Board adopted policies and in coordination with designated Committee(s), inform owners and residents who may be in violation of the Mutual Documents or rules and regulations.
Maintain policies/binders for all insurance policies protecting the Mutual.
Be responsible for comprehensive and timely reporting of all accidents, fires and any and all claims relating to the management, maintenance and operation of the property.
Keep full and complete records and render as often as may be required by the Board a full report of all operations during the period reported.
Prepare and submit a monthly Management Report to the Board of Directors.
Confer with Board President on any significant occurrences within the Mutual as they arise.
Conduct briefing with new residents concerning Mutual rules and regulations and assist in preparing and conducting resident's orientation programs.
Adhere to the LWMC Code of Conduct and Manager Code of Ethics as published by the Community Associations Institute.
Direct the enforcement of Mutual covenants, bylaws, restrictions, rules, and regulations.
Do all other things necessary or reasonably required for cost effective operation and management of the Mutual.
Serve as primary liaison with Mutual's President, Board of Directors and legal counsel.
Maintain Board correspondence, including E-mail communication as required.
Determine the scope of maintenance and repair work required within the Mutual; be responsible for supervising the maintenance and upkeep of the Mutual's properties, and make, or direct inspections to ensure such maintenance is completed.
Make necessary work assignments to execute maintenance and repairs and cause the buildings, appurtenance and grounds to be maintained according to standards established by the Board, including but not limited, to interior and exterior cleaning, painting and decorating, plumbing, carpentry, electrical repairs and such other normal maintenance and repair work as may be planned subject to limitations as to scope of work, or as contained in the budget in addition to those set forth herein.
Supervise maintenance program designed to keep the buildings and equipment, including plumbing, mechanical and electrical equipment which the Mutual has duty to maintain, in proper working condition.
Establish and monitor a seasonal maintenance and preventive maintenance program for the common elements of the Mutual and investigate specific problems on an "as needed" basis.
Maintain, or verify through on-site staff, inventory controls of all equipment, furniture, tools, office equipment and supplies in accordance with the policies established by the Board.
Direct actions in or about the Mutual to comply promptly with any other requirements affecting the premises by the federal, state, or county authority having jurisdiction, and the Board of Directors.
Initiate and maintain contracts for telephone service, pest control, landscape maintenance, janitorial service, elevator service, and other essential services included in the operating budget.
Prepare contracts for purchase of such equipment, tools, appliances, materials, and supplies as are necessary to properly maintain Mutual property.
In coordination with LWMC, determine contractual specifications required for work to be performed on the property and ensure, on behalf of the Mutual, that all contract work is completed in accordance with written specifications.
Provide approval of invoices for work completed according to specification.
Develop an on-call duty roster for 24-hour emergency response for the Mutual.
Maintain oversight of all Mutual projects, programs, and community relations.
Provide support and guidance to the Mutual advisory committees.
Participate in co-operative efforts that can reduce the cost of supplies and services.
Develop a draft budget for the Treasurer, Budget & Finance Committee and the Board of Directors.
Maintain close coordination on budget and financial matters with the Treasurer, budget and finance committee and LWMC accounting department.
Upon adoption of the annual budget and capital expenditure budget, be responsible for its administration and implementation and for adherence to the budget, for expenditures within his/her control, and make recommendations for Board action at any time regarding changes that he/she deems necessary.
Responsible for the capital expenditure program in accordance with the reserve study, current operating and capital expenditure budget.
Assist, as necessary, with the annual audit and tax return preparation.
Review, approve and process for payment of all invoices, bills, and accounts payable in timely manner and on behalf of the Mutual in accordance with established Board policy.
Bring to the attention of the Board President and/or Treasurer any and all emergency expenditures within 24 hours of the commitment of the funds.
Coordinate annual reviews of the Replacement Reserve Study with the Buildings and Grounds and Finance Committees and oversee periodic outside consultant reviews of the Study.
Identify missing items as well as errors in cost and schedule.
As part of the budget process, ensure that the reserves for replacement have been updated and reflect anticipated future expenses for the replacements of building components in coordination with the Treasurer, Building and Grounds, and Budget and Finance Committees.
Responsible for purchasing all supplies, materials, and equipment for the Mutual and monitor and report performance of each contractor and initiate corrective action as needed.
Unless otherwise directed by the Board, obtain competitive bids for all services to the Mutual.
Provide the overall direction, coordination, and evaluation of all Mutual assigned staff.
Perform supervisory responsibilities in accordance with LWMC and Mutual 24 policies and procedures and applicable regulations and laws.
Interview, select, train, and coach employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems in coordination with LWMC policies and procedures.
Establish employee objectives to improve performance.
Bring employee performance issues to the attention of Director, Human Resources and the Vice President of Property Management.
Coordinate employee disciplinary actions and terminations with the Director, Human Resources, the Vice President of Property Management, and the Mutual's Board of Directors.