Property Manager

United Payroll • Syracuse, NY

8d • Onsite

About The Position

The United Group of Companies, Inc. is seeking a Property Manager to join their team at Fayette Place/Uncommon Apartments in Syracuse, NY. This role involves creating and executing marketing and leasing plans, managing financial reporting and control, overseeing site activity and resident relations, maintaining the physical asset, training staff, and managing human resources and personnel. The company has over 50 years of experience in real estate development and management and is recognized for its award-winning lifestyle programs and as a Top Workplaces employer. The United Group emphasizes creating vibrant communities where residents, investors, partners, and commercial clients feel welcome and fulfilled.

Requirements

• Supervisory experience with both leasing and maintenance staff
• College Degree or Applicable Work History
• 5+ years of experience in residential property management
• Experience with software (Entrata, CRM, etc.)
• Demonstrates integrity on a personal and professional level
• Exceptional communication, sales, and negotiation skills
• Ability to solve problems involving residents and challenging situations
• Actively participate in, follow, and enforce the safety and health programs.
• Resolve questions, approve and/or recommend necessary expenditures to correct unsafe conditions.
• Make regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist.
• Personally perform safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance.
• Conduct regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies.
• Investigate accidents and assist with completion of accident report forms when required.
• Ensure that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently.
• Review safety-related disciplinary actions with the employees.

Nice To Haves

• Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.

Responsibilities

• Creates the property’s Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department and is responsible for their successful execution.
• Coordinates and disseminates timely communication for scheduled events and provides continual sales and leasing training to all leasing and sales staff.
• Prepares regular market surveys, shops competition regularly, and prepares weekly and monthly reports.
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Prepares the property's annual budget, monitors budget performance, and reports variances.
• Assists Property Accountant with monthly financial accounting, reporting, and explanation of variances.
• Prepares purchase orders, inputs all invoices into Entrata, and reports payroll information to the Corporate office/Human Resources.
• Supervises inventory of all equipment and supplies and manages the property's Petty Cash.
• Provides leadership to staff and residents by following all company procedures and demonstrating a professional image and demeanor.
• Works with Regional Manager to maximize NOI and ensures owner's goals and objectives are aligned with property operations.
• Creates and drives new revenue streams to achieve and exceed goals and objectives.
• Ensures resident retention programming (the SUN® program) is executed consistently and with high quality to ensure the highest levels of resident satisfaction.
• Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines.
• Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards.
• Manages the resident complaint log and seeks assistance from the Regional Manager when needed.
• Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff.
• Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming.
• Makes regular, detailed inspections of the physical plant and reports any observed deficiencies, ensuring corrective action is taken.
• Audits service requests performed by the site staff and performs regular inspections of maintenance work.
• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with the capital improvement plan.
• Supervises all vacant apartment make-ready procedures and ensures productivity of staff through routine inspections.
• Directs and/or makes recommendations to the Maintenance Supervisor for physical repairs, replacements, and/or improvements.
• Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved.
• Trains staff members on the Company’s standard operating procedures and policies and procedures.
• Ensures staff training is consistently administered and that staff members are knowledgeable and trained on company procedures.
• Coordinates and ensures site staff is trained properly in Entrata.
• Upholds standards relating to employee training and United’s Pure Safety training and industry-specific training.
• Responsible for ensuring staffing levels are in alignment with the needs of the business.
• Supervises on-site personnel and all activities relating to personnel management, including scheduling, time and attendance management, payroll, and progressive discipline.
• Manages employee training and development, and hires and terminates employees in accordance with established guidelines.
• Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel.
• Actively participates in, follows, and enforces the safety and health programs.
• Resolves questions, approves and/or recommends necessary expenditures to correct unsafe conditions.
• Conducts regular shop, warehouse, office, and ground-job site tours, and safety inspections.
• Personally performs safety inspections, reviews safety inspection reports, and makes or obtains corrections as required.
• Conducts regular safety meetings with employees to promote safety awareness and compliance.
• Investigates accidents and assists with completion of accident report forms when required.
• Ensures that specific programs (e.g., hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently.
• Reviews safety-related disciplinary actions with employees.

Benefits

• Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options
• Dental
• Vision
• Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans
• 401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
• Employee Assistance Program
• United Concierge Medicine (24/7 telemedicine service, including Mental Health)
• Calm App premium subscription
• Learning Care Group (childcare tuition discount)
• Dependent Care FSA
• Tuition Assistance Program
• Personal Time Off (24 Hours)
• Sick Time Off (56 Hours)
• Vacation Time (80 Hours; escalated based on years of service up to 160 Hours)
• 10 Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree