Property Manager

COPT Defense Properties•Columbia, MD

1d•Onsite

About The Position

Responsible for the overall management of assigned staff and properties ensuring that quality customer service is provided, and properties operate within the economical operating constraint of the operating budget. Responsible for ensuring that company physical assets are maintained in good condition.

Requirements

PC proficiency including Microsoft Office applications (Word, Excel, Outlook, etc.) and ability to learn company specific software
Ability to adapt to new or changing software programs.

Nice To Haves

Maintain positive communication with tenants regularly to ascertain their level of satisfaction with the building and service.
Create and deliver presentations for tenant council meetings.
Diffuse challenging situations with internal and external customers and provide support to direct reports.
Participate in quarterly reforecast/snapshot process.
Monitor all building expenses.
Review and approve invoices.
Recommend major operating and capital expenditures for responsible properties and prepare long term plans.
Track the preparation of tenant service invoices.
Follow up on delinquent tenants and coordinate collection procedures as required.
Respond to Common Area Maintenance (CAM) inquiries.
Respond to lease questions and issues.
Assist with prioritization and provide analysis.
Disseminate information to leadership.
Coordinate and facilitate transition from major fit out projects to operating properties.
Manage the implementation of the preventative maintenance program and its operation.
Provide regular updates to Asset Management regarding leasing, property status, etc.
Identify and oversee bidding and submission of capital projects.
Maintain a working knowledge of building systems with the ability to identify, implement and distribute best practices for maintenance to maximize the building useful life and operating efficiency.
Ensure adherence to applicable safety measures set forth by Corporate Operations + Safety teams to keep technicians and tenants safe.
Partner with Energy Manager on property specific energy initiatives.
Develops and trains staff to ensure high skill levels, technical competence, business continuity, and succession.
Partners with Human Resources on employee development and planning initiatives.
Responsible for the continued awareness of the CDP core values.
Execute practices and activities to strengthen teamwork.
Maintain current contract files as prescribed by company contract policies and procedures.
Partner with cross-functional teams to address business opportunities or challenges.
Assist in planning, coordination, and implementation of organizational activities.
Identify opportunity for process improvement.
Maintain basic understanding of peers within market.
Perform other job-related duties as assigned.
Reference Property Management training guide.

Responsibilities

Manage overall tenant relations, tenant satisfaction and services delivery to tenants.
Prepare and submit accurate building operating and capital budgets in a timely manner.
Implement cost control procedures for operating costs.
Inspect assigned properties on a regular basis to ensure that properties are properly maintained, and quality of service is being provided.
Review all leases to assure that tenants are receiving the proper level of service and that tenants are complying with lease terms.
Responsible for monitoring reporting of the tenant work order request system.
Provide emergency and crisis 24-hour on-call service to respond to problems that occur and provide direction to staff and/or subcontractors.
Develops staffing plans.
Responsible for staff management including recruiting/hiring, goal setting, supervision, disciplinary actions, recognition, salary administration, performance reviews and terminations.
Coordinate and facilitate all day-to-day activities between tenants, vendors/subcontractors, construction team, and property management in assigned properties.
Prepare specifications, solicit bids, analyze, and approve subcontracts for building services.
Lead or participate in large projects or business activities.
Support new leasing.
Assist as needed in due diligence and related requests.
Provide brokers access to properties when requested.
Ensure properties are ready to show to prospective customers.
Manage and maintain skills of Associate Property Manager, Property Coordinator, Property Assistant, and Administrative Assistant roles.