Property Manager

2LIFE COMMUNITIES • Boston, MA

5h

About The Position

The Property Manager serves as the senior operational partner to the Executive Director and oversees critical day-to-day administrative and front desk operations of the community. While the Executive Director retains overall site leadership, the Property Manager exercises delegated authority related to resident engagement, compliance processes, budgeting, and overall property operations. The position requires professionalism, discretion, strong organizational skills, and a resident-centered approach.

This role supervises all front desk staff and is responsible for ensuring consistent resident experience, communication flow, and operational coverage across all shifts. The Property Manager functions as second-in-command for daily operations and serves as acting operational lead in the Executive Director’s absence.

Requirements

• Minimum of three to five years in a position of property management of residential communities
• Certification or willingness to acquire certification in Fair Housing, CPO (Certified Professional of Occupancy) for processing HUD and SHCM or CP3 Low Income Housing Tax Credit subsidies
• Proficiency in computer programs, including but not limited to Microsoft Office, Salesforce, Yardi
• Detail-oriented
• Ability to work independently as well as collaboratively
• Excellent interpersonal and communication skills
• Demonstrated capacity to respect and support older adults to live independent and dignified lives regardless of physical capacity

Responsibilities

• Supervise front desk staff, including scheduling, performance management, coaching, and coverage planning to ensure consistent operational coverage and service standards
• Serve as the primary operational partner to the Executive Director, managing day-to-day administrative and operational functions under delegated authority
• Track and drive completion of action items resulting from inspections, audits, meetings, and internal reviews
• Oversee office operations, including procurement and inventory management of supplies
• Conduct and participate in resident meetings, conferences, and follow-up discussions as assigned
• Serve as a point of contact for residents regarding operational questions, concerns, or requests
• Draft and coordinate resident communications, notices, and updates
• Manage intake, tracking, and documentation of Reasonable Accommodation requests
• Oversee accounts receivable functions, including rent collection
• Monitor delinquency reports and partner with the Executive Director to implement payment plans and corrective strategies
• Ensure accurate billing and reconciliation of resident accounts
• Support development and monitoring of annual operating budgets
• Review invoices for accuracy, appropriate coding, and completeness prior to approval
• Track vendor contracts, renewals, and service agreements to support cost control and compliance

Benefits

• Premium Medical, Dental, and Vision coverage for you and your family.
• 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees