Property Manager- My Vacation Haven

FitzGerald Financial Group - Division of TowneBank Mortgage•Miramar Beach, FL

2d•Onsite

About The Position

My Vacation Haven is seeking a dedicated Property Manager to oversee a portfolio of properties, ensuring the highest standards of care and owner satisfaction. This role involves developing strong homeowner relationships, coordinating with internal teams and external vendors, and optimizing property performance. The ideal candidate will possess excellent customer service, communication, and organizational skills, with a proactive approach to property management.

Requirements

Strong customer service skills with a commitment to delivering an exceptional experience.
Ability to multitask and prioritize effectively in a fast-paced environment managing multiple properties.
Detail-oriented with excellent problem-solving skills.
Strong organizational and time management abilities.
Prompt and professional response to emails, phone calls, and text messages.
Exceptional verbal and written communication skills.
Self-motivated with the ability to work independently.
Experience in vacation rental property management preferred.
Familiarity with Escapia software is a plus.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Valid driver’s license with a clean driving record.
Flexible availability, including weekends, evenings, and holidays.

Nice To Haves

Experience within the field preferred.

Responsibilities

Develop and maintain strong relationships with homeowners within the assigned property portfolio.
Ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams.
Provide clear, professional, and proactive communication with homeowners.
Collaborate effectively with My Vacation Haven team members to support seamless operations.
Conduct regular property inspections to ensure quality and compliance with company standards.
Review guest feedback and survey results, addressing concerns with homeowners and internal teams as needed.
Oversee administrative and operational duties related to property management.
Work closely with the revenue management and reservations teams to optimize rental income and occupancy rates.
Coordinate property enhancements, deliveries, and special projects within the managed portfolio.
Liaise with vendors and service providers as necessary.
Review and verify billing for property improvements and assess owner maintenance statements for accuracy.
Perform additional duties as assigned.