Property Manager, Multifamily

Cushman & Wakefield • Oakland, CA

4d • Onsite

About The Position

Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property. This role ensures the smooth running of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability. They also develop, mentor, lead, and manage a high-performing team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover. Driving revenues through thorough understanding and analysis of competition and development of creative marketing programs is key. The role involves leading by example and instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company. The Property Manager supervises day-to-day operations of the entire on-site team, ensuring policies and procedures are followed, and maintains an effective on-site staff through interviewing, hiring, and coaching. They maintain residents' files, a positive living environment through prompt conflict resolution, and manage the community budget and finances. Collaboration with leasing staff to ensure leasing/marketing goals are met is also a core function.

Requirements

• 3+ years of Property Management experience
• 3+ years of Management experience
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office, bookkeeping and sales skills and excellent oral and written communication skills

Nice To Haves

• Bachelor’s Degree preferred
• Real Estate License preferred

Responsibilities

• Ensuring the smooth running of our community in a fast-paced environment.
• Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion to company standards.
• Track and evaluate advertising, and all client traffic.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
• Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company's standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member.
• Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team
• Perform any other related duties as required or assigned

Benefits

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life, and disability insurance programs
• paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior