Property Manager, Multifamily (Affordable)

Cushman & Wakefield•Delaware, OH

2d•$55,250 - $65,000•Onsite

About The Position

Multifamily Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring a high level of service. They are also responsible for motivating high-performing teams to maximize the performance of the property. This role specifically pertains to 144 multifamily units and focuses on affordable housing programs. The Property Manager will oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. A key aspect of the role is providing superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability. The position involves completing lease/renewal paperwork, tracking advertising and client traffic, and developing creative marketing programs based on market analysis. A significant part of the role includes developing, mentoring, leading, and managing a high-performing team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover. The Property Manager will lead by example, instilling and modeling Cushman & Wakefield’s mission. They will supervise day-to-day operations of the on-site team, ensuring policies and procedures are followed, and maintain an effective staff through interviewing, hiring, and coaching. Maintaining residents' files, ensuring a positive living environment through prompt conflict resolution, and managing the community budget and finances are also essential duties. The role requires working with leasing staff to meet leasing/marketing goals and performing other related duties as assigned.

Requirements

3+ years of on-site Multifamily Property Management experience required
Yardi systems experience required
Effective communication and customer service skills
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills and excellent oral and written communication skills

Nice To Haves

Bachelor’s Degree preferred
OH Real Estate License preferred
Strong preference for experience with Ohio Affordable Voucher programs

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Complete lease/renewal paperwork to ensure completion to company standards.
Track and evaluate advertising, and all client traffic.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
Maintain residents' files in accordance with company's standards.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain all aspects of overall community budget and finances.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member.
Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Be able to manage a team.
Perform any other related duties as required or assigned.