Property Manager, Multi-Family - Chevybrook Estates & Maple Park

CHN Housing Partners•Cleveland, OH

8d•Onsite

About The Position

CHN Housing Partners is a growing non-profit organization based in Cleveland, Ohio, dedicated to solving housing challenges for low-income people and underserved communities. We are seeking a Property Manager for two Multi-Family properties: Chevybrook Estates and Maple Park. This is a 100% onsite position responsible for the daily operations, tenant relations, maintenance, and financial management of these properties, ensuring compliance with CHN Housing Partners' policies, regulations, and housing programs such as HUD and OHFA. We offer a comprehensive benefits package, opportunities for growth, and the chance to make a positive impact on the communities we serve.

Requirements

High school diploma or GED
3-5 years of experience in the related area as an individual contributor
Excellent customer service orientation & interpersonal skills
Knowledge of procedures and policies of residential property management
Knowledge landlord tenant law, fair housing regulations and bookkeeping procedures
Ability to plan, assign, review and coordinate work and programs independently
Excellent verbal and written communication skills
General knowledge of maintenance problems
Good computer skills including working knowledge of MS Office
Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs
Thorough knowledge of functional area and department processes
Customer service and interpersonal skills
Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
Organization and the ability to multitask efficiently
Problem-solving to find effective solutions for a variety of potential issues
Knowledge of rental contracts and property and anti-discrimination laws
Must have valid Driver’s License, current auto insurance, and reliable personal vehicle

Nice To Haves

Bachelor’s degree
Tax credit certification within 12 months of start date
High level customer service, communication skills, conflict resolution, technical skills and problem solving

Responsibilities

Manage the daily operations of one or more residential properties or communities
Walk the property daily to ensure property and building security and safety of all systems
Oversee sales/leasing, tenant relations, maintenance, and other support activities
Manage property budgets, collections and/or property improvement initiatives
Work with the resident service team to coordinate activities and services for residents
Complete monthly vacancy reports, delinquency reports, and other reports as needed per supervisor
Maintain a daily presence at the site assigned
Complete monthly, quarterly, semiannual, and annual inspections
Complete OHFA, HUD and Fair Housing training yearly
Ensure compliance with HUD, OHFA and all housing programs through regular file audits, property inspections and timely reporting
Ensure the building is ready for all MOR, REAC and OHFA and city inspections
Reviews the property’s rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate monthly
Complete all recertifications in accordance to CHN OHFA and HUD guidelines
Enforce the tenant lease and follow-through on all eviction cases
Post monthly rental payments and subsidy requests in Yardi
Post 3 day-10 day-14 day and 30-day notices
Follow up/return all inquiries from all applicants and handle residents’ concerns, disputes, etc.
Process rental applications, develop & ensure waiting list is maintained and release vacant units timely in accordance to CHN leasing policies
Maintain a good key control system
Oversee COS/custodial/maintenance staff and work with outside vendors
Ensure ongoing HUD & OHFA Compliance is maintained
Other duties as assigned