Property Manager/Inspector

Holiday Beach Companies•Panama City Beach, FL

1d•Onsite

About The Position

Holiday Beach Companies in Panama City Beach, FL is looking to hire a full-time year round Property Manager/Inspector to assist our Holiday Beach Rentals company. This position will ensure that all assigned homes meet and/or exceed appearance and cleanliness standards as set by Holiday Beach Rentals. Act as a point of contact for all guests; answering questions, addressing concerns, and ensuring their overall satisfaction with their experience.

Requirements

Must have a high school diploma or equivalent
Must have a valid driver's license
Team player - willing to jump in and help others as needed
Comfortable in a fast-paced work environment handling multiple priorities
Must be able to work all weekends. Weekends are required.
Maintain a positive attitude and exude enthusiasm
Attention to detail - quick to notice cleanliness, items out of place/missing, broken, etc.
Must know inner workings of houses on rental program, how to look at and make notes in existing reservations, add additional services and collect payment on existing reservations.
Able to walk up multiple flights of stairs, daily
Able to stand for long periods of time
Able to lift up to 20 lbs - able to carry items from vehicle into the home and upstairs if needed

Responsibilities

Greeting guests at arrival and going over operation of house specific features, i.e., pool alarms, front door locks, elevator, etc.
Addressing guest issues/requests during the stay.
Maintain property appearance, inventory, cleanliness, and maintenance of assigned properties.
Ensure interiors and exteriors are completed, set for guest arrival and up to company standards.
Perform inspections prior to guest arrivals and departures and after cleans have been performed.
Ensuring identified issues are corrected after inspection approval.
Perform assisted check-ins and check-outs should a guest request one.
Finding solutions to guest concerns regarding the property condition and requests in a timely manner.
Communicating with head cleaners, maintenance manager, owner liaison and operations manager regarding needs for the houses reported by guests.
Placing a gift in the house for guests arriving for a special event/occasion or repeat guests.
Coordinating grocery, baby gear and other deliveries on guest behalf.
Ensuring rental gear is picked up by company after guest departure.
Calling guests prior to confirm details.
Arranging and confirming add-on services prior to arrival, i.e. grocery delivery, beach chairs, tours, and shuttle.
Performing routine property inspections and light cleaning as required.
Assisting with deep cleaning activities (e.g., during turnovers or special situations).
Exhausting all effort to resolve the home/maintenance issue prior to assessing urgency and assigning to the appropriate department for example landscaping, electrical, plumbing, HVAC or maintenance.
Performing other duties as assigned by management.