Property Manager II

Metropolitan Development•Nashville, TN

7h•Onsite

About The Position

The Metropolitan Development and Housing Agency (MDHA) serves Nashville and Davidson County with a mission to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville. MDHA employs over 300 staff members, manages a budget of $200 million, and provides housing for approximately 30,000 people through nearly 8,000 Section 8 Vouchers and over 6,800 Project-Based Rental Assistance (PBRA) apartments across 39 properties. MDHA operates as a housing authority, a community development agency, and a redevelopment agency. The Property Manager II is responsible for leading, planning, directing, and overseeing the management operations for one or more of the agency's properties. This role involves managing properties in an efficient, cost-effective manner, ensuring compliance with applicable rules and regulations, and providing a quality, well-maintained housing community for the residents.

Requirements

Proficiency at multi-tasking, demonstrated expertise in managing multiple complex projects simultaneously in addition to managing day-to-day operations
Results oriented
Self-starter that has displayed the ability to excel in an unstructured environment and complete tasks according to deadlines
Strong verbal/written communication skills
Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public
Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
Ability to perform a variety of tasks simultaneously in an accurate and timely manner
Considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations
Knowledge of Management policies and procedures
Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
Knowledge of Fair Housing Laws
Knowledge of Tenant Law
Knowledge of OSHA standards
Knowledge of REAC
Basic knowledge of building maintenance, fire prevention and liability reduction principles
Ability to perform mathematical calculations
Effective use of Property Management software
Knowledge of third party nonprofit agencies that provide assistance and services to residents
Working knowledge of Federally assisted housing regulations
Ability to maintain required records such as tenant files, vacancy reports, etc.
Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility
Willingness, mental and physical ability to perform the duties involved in this classification
Ability to perform work with or without accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation, other physical duties as required
Knowledge and ability to manage financial operations for property administration
Bachelor’s degree in business administration, Real Estate, Finance, Accounting, or related field
3 years of experience in multi-family property management
Basic knowledge of programs and procedures relating to property management for assisted properties, Low Income Housing Tax Credit, and other related federal housing programs or a combination of education and work experience that meet the requirements of the KSAs for this position

Responsibilities

Reviews proposed annual budgets with Maintenance Supervisor and Area Property Manager, reflecting on previous budget expenditures, forecasting future revenue and expenses and analyzing market data relating to budgets; aggressively take actions to ensure property meets or exceeds established net profit objectives
Reviews Monthly budget to actual variance analysis in a timely manner to ensure that expenses are constantly in line with projected expenditures for the property
Work in conjunction with maintenance supervisors to prepare each property’s 5-year capital need assessment prior to Area Property Manager review
Reviews property inventory and capital needs assessments annually
Reviews/approves P2P invoices; monitor and maintain purchasing controls at the property
Submit any project improvements for approval by the Area Property Manager
Reviews and interprets Federal, State, and specific HUD guidelines for PBRA programs
Monitor compliance for any programs that are at the site including PBRA S-8, and Market Rate; keep property in compliance with Regulatory Authority rules for these programs
Conducts monthly file reviews to ensure integrity and compliance with all documents pertaining to the agency’s rental programs, and provides technical assistance to staff and internal and external compliance personnel
Perform annual and unit inspections with Leasing staff and Maintenance Technicians when necessary
Ensure that annual and interim re-certifications are processed on a timely basis
Prepare reports adhering to requirements of local, state and federal entities
Provide detailed reports for the Area Property Manager to facilitate their reporting requirements
Monitor lease enforcement of property staff
Monitor tenant account receivables, collection loss, occupancy percentages, legal process, and provide direction to property staff
Ensure that required legal approvals for applicants seeking property management are secured
Monitor Management Agreements and renew at expiration
Ensure efficient resident selection and screening
Complies with all Fair Housing Laws
Interpret and apply Management personnel policies, departmental policies, and other relevant policies and procedures and consults with Human Resources
Monitor performance of subordinates through periodic inspections of properties and information reports
Review and approve time and leave reports for assigned staff, and approve leave requests
Conduct or coordinate training programs for all new employees, and periodic training for other employees
Coordinate staffing with the Area Property Manager, Director and/or Assistant Director for PM to assure that all properties are adequately staffed
Prepare and review performance appraisals and discuss with subordinates as well as counsel employees regarding job performance and document in accordance with established procedures
Perform corrective action as needed
Conduct periodic staff meetings
Monitor and analyze the effectiveness of policies and procedures and recommend changes as needed
Work closely with Leasing Staff ensuring that established occupancy targets are reached and maintained
Provide exceptional customer service to prospective tenants, vendors, and co-workers
Coordinates social activities with property management to ensure resident satisfaction and retention
Ensure that all assigned personnel comply completely with established quality control and tenant satisfaction standards
Responsible to handle or ensure that all tenants complaints are resolved professionally and in a timely manner ensuring that a win-win solution results and that both the tenant and the company are satisfied with the outcome
Conduct monthly property visits and inspect all reported vacancies followed by submitting reports to Central Office
Monitor the implementation of initial marketing and lease-up efforts for new properties ensuring that all units are leased in compliance with all regulatory agreements
Articulate clearly and accurately when communicating with other departments of the agency, federal, state and local governments, and private investors and other customers
Assess property security requirements and recommend changes as necessary