Property Manager - Commercial Division

Biltmore Farms, LLC•Asheville, NC

8d•Onsite

About The Position

This is a unique opportunity to join the Biltmore Farms' Commercial Division in a key leadership role. Our employees pride themselves in working for a broader company that is deeply rooted in Asheville. Biltmore Farms is known for cultivating healthy sustainable communities, thriving businesses and an inspiring sense of place while preserving the Vanderbilt family tradition of hospitality since 1897. Imagine a place where people support your goals, where opportunities to grow exist, where you are welcomed like family. Picturing ourselves somewhere is the first step to getting there. Go ahead; picture yourself here at Biltmore Farms. We see you here too! The Property Manager is charged with the day-to-day implementation of those policies, procedures, and programs that will assure well managed, well-maintained assets, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality preventive maintenance programs. The Property Manager is held accountable for their independent actions, within the guidelines of the job description, budget, with primary emphasis on visible, hands-on management of the properties. To facilitate good communication and participate in the emergency on-call rotation as scheduled, the Manager shall be required to carry a company paid cell phone at all times when on call and to respond promptly to emergencies (must physically be able to respond within 45 minutes when on call), or for other vital communications and monitor emails after hours when on call except when prior arrangements have been made and approved for vacations or other time off. The Property Manager may need to make use of their personal vehicle for work related duties; therefore, the manager shall maintain a current driver's license in the state of employment and shall maintain appropriate insurance at all times. The Property Manager will assume any special assignments and/or additional duties as delegated or required by Management.

Requirements

Ability to establish strong interpersonal relationships with team members, tenants, and vendors.
Strong organizational skills, ability to prioritize work and attention to detail.
Proficiency in Outlook, Word, Excel, PowerPoint.
General knowledge of various systems used for accounting, property management, document management, or commercial leasing.
Proven ability to manage projects, work under pressure and consistently meet deadlines.
Experience in fast-paced environment and proven ability to prioritize multiple responsibilities.
Proven ability to work in a team environment.
Strong teamwork skills and a strong ability to offer suggestions and improvements to process and work effectively.
Strong customer-service skills.
Ability to adapt to change within the organization and the needs of the Company.
Ability to communicate both verbally and in writing with Management, tenants, owners, vendors, and the public.
General understanding of property management accounting; including budgeting, financial statements, and CAM reconciliation.
Ability to read architectural drawings.
Responsible for assisting VP of Construction with reviewing and making recommendations for system-related mechanical drawings, providing technical advice for construction, building systems and equipment.
Good working knowledge of electrical, plumbing, building, roofing and mechanical systems.
Thorough knowledge of all locations of power, water, and gas shut offs, plumbing cleanouts, fire extinguishers and fire hydrants associated with each property.
Proficient in computer technology and job-related programs.
Use good safety habits and common sense; ability to take necessary action in emergencies.
Three to six years related experience and/or training; OR equivalent combination of education and experience.
Maintain a current driver's license in the state of employment.
Maintain appropriate insurance at all times.

Nice To Haves

Bachelor's degree (B.A. or B.S.) from four-year college or university preferred.
NC Real Estate License is a plus.

Responsibilities

Day-to-day operational management of all aspects of the properties.
Coordinate with the Maintenance Team to ensure that all fire, life safety and other safety policies and protocols are established and followed.
Ensure the Emergency Procedures are up to date for each property.
Supervise and give direction to Maintenance Technicians, vendors, and contractors when necessary.
Interview, hire, and train employees.
Plan, direct/follow up on work orders.
Appraise performance, address complaints and resolve problems.
Provide a positive and prompt response to requests from building tenants.
Implement ongoing contract programs.
Constantly assess tenant needs and assure problems are being solved promptly to the mutual benefit of the tenant and the properties.
Select contract services for commercial and multi-family.
Negotiate vendor service agreements.
Day-to-day monitoring of vendor performance to assure full compliance with standards established within the service agreement.
Maintain a positive image of himself/herself, the property, Biltmore Farms, LLC, and the tenant at all times in the community.
Develop, communicate, and monitor property budgets/capital budgets on a timely basis in a manner that supports the financial expectations of the Company and tenants and allows the property to remain within budget.
Prepare initial property budget drafts in a timely and professional manner.
Secure necessary approvals.
Monitor compliance with established budget.
Complete year-end tenant reconciliations.
Coordinate, negotiate and issue vendor contracts for property-level services in accordance with the parameters of the Company and the budget.
Carefully review all property service contracts in preparation of bidding.
Coordinate the bidding process to achieve savings while maintaining excellence in property service.
Assist in the leasing efforts of the properties.
Review set up of new leases in Yardi accounting software to ensure accuracy; including lease term, commencement and expiration date, lease charges, and renewal options.
Assist with lease renewals, as needed.
Oversee construction of new tenant upfits and remodels from start to finish.
Inspect all up-fit projects and report in writing violations of Contractor/Building Rules and any potentially hazardous or dangerous conditions.
Visit tenants regularly.
Encourage retail stores' participation in all advertising and events.
Act as liaison with chain store and regional home offices.
Respond to tenant questions; keep them informed at all times.
Participate in the emergency on-call rotation as scheduled.
Carry a company paid cell phone at all times when on call and respond promptly to emergencies.
Monitor emails after hours when on call (except when prior arrangements have been made and approved for vacations or other time off).
Make use of personal vehicle for work related duties.
Assume any special assignments and/or additional duties as delegated or required by Management.