Property Manager, Behavioral Health

Abode • Redwood City, CA

1d • Onsite

About The Position

Under the direction of the Property Supervisor, the Property Manager is responsible for providing support and operational oversight of a 57-unit transitional and permanent supportive housing property with a behavioral health focus for individuals with serious mental illness and co-occurring substance use disorders and other related experiences. This includes developing within the project a supportive environment for the residents and being responsible for leasing, rent collection, maintenance, janitorial, operations, resident liaison, and security functions and/or staffing. The Property Manager must relate well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the property staff.

Requirements

• High School Diploma or GED.
• At least 2 years of progressively increasing property management experience, hotel management and/or supportive housing or equivalent education and experience.
• Available to work at least 40 hours per week plus overtime as needed to fulfill on-call duties.
• Knowledge of supportive housing, interim housing, or housing first models.
• Excellent interpersonal, organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities.
• A valid California driver’s license, proof of current insurance meeting or exceeding state requirements and vehicle registration, clean (less than 4 points) DMV record and reliable transportation.
• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Able to act with integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities.
• Ability to work well independently and collaboratively with teams.
• Knowledge of affordable housing regulations, including HUD, Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, HOME, CDBG, SHP, HCD, CHRP, CHFA, MHSA, and AHP.
• Experience in analyzing and prioritizing complex situations, policies and procedures, laws and regulations and exercising good judgment while completing required duties.
• Thorough knowledge of fair housing and tenant related laws.
• Proficiency in Microsoft Office programs, systems, and platforms and Yardi or other Property Management software.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Nice To Haves

• Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog, or Mandarin/Cantonese.

Responsibilities

• Supervise and provide direct oversight of the maintenance, janitorial, operations and resident liaison personnel.
• Oversee desk/security staff and additional security contractual agreements, building entrance control and building safety and security.
• Hire, schedule, train, evaluate, discipline, and terminate employees within his/her portfolio/project.
• Monitor overtime, review, and approve timecards and arrange for staff coverage as needed including during vacation and holiday periods.
• Provide or arrange for staff development for self and employees under his/her supervision.
• Meet with staff regularly and perform annual performance review of direct report staff.
• Foster good staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization.
• Ensure that staff interacts professionally and respectfully with residents, lenders, vendors, and other community members.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Maintain occupancy levels at targeted goals.
• Show units to applicants; conduct applicant interviews; verify potential resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements and regulatory agreements; maintain waiting lists; accept or reject applicants.
• Prepare and/or update marketing/occupancy reports at regular intervals.
• Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order and that the environment is safe, clean, and attractive.
• Ensure units ready for occupancy as they turnover in a timely manner in working with the leasing team.
• Coordinate with maintenance, housekeeping staff and outside vendors used for maintaining the property to ensure work completed in a safe and skillful manner.
• Operate property in accordance with the approved management plan, applicable regulatory agreements, and the approved operating budget for the period.
• Prepare financial, occupancy and management reports such as rent rolls, demographics, housing retention, and vacancy or turnover reports as requested by Abode or external stake holders.
• Maintain tenant records such as leases, application and initial/annual income certification documentation, payment ledgers, notices, and correspondence, etc.
• Serve notices to tenants as required.
• Collect and record rent, security deposits and other sums for tenant related charges.
• Complete and process move-in and move-out statements, non-rent charges, write-offs, and other accounting paperwork in an accurate and timely manner.
• Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts.
• Purchase items for the complex in compliance with organization and property standards.
• Adhere to all accounting procedures and policies for the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary.
• Respond to residents and building emergencies efficiently and effectively, provide leadership to other staff during emergencies, contact the appropriate emergency response team, coroner, police, fire, etc. and escalate as appropriate.
• Enforce the Lease and House Rules of the complex, and report violations and their resolutions to the Senior Property Manager.
• Schedule and conduct annual property inspections or other inspections as may be deemed required by the Agency’s practice or by property lenders or others.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the complex.
• Recommend measures to improve the fiscal performance of the project, better serve the residents and/or preserve the physical integrity of the property.
• Attend staff meetings and other housing retention related coordination meetings as required.
• Other duties as assigned within this position's scope.

Benefits

• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED