Property Management Site Specialist

Bellwether Housing • Seattle, WA

5d • $35 - $42 • Onsite

About The Position

Bellwether Housing is seeking a Property Management Site Specialist to join their elite property management team. This role provides expertise across the portfolio, offering management support and training during employee leaves, leading office audits and preparations for new staff, implementing and leading projects in underperforming buildings, and completing other special projects using various Bellwether software programs. Bellwether Housing is the largest non-profit housing provider in the Pacific Northwest, dedicated to developing, owning, and operating affordable housing properties to transform the lives of lower-income individuals and families.

Requirements

• Three+ years of prior apartment management experience, managing residents and/or mixed-use real estate properties of 200+ units.
• Previous affordable housing compliance experience that demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• Experience working with Yardi property management software or equivalent.
• High school diploma or GED (equivalent education and experience may be substituted for the stated requirements).
• A valid Driver's License and the ability to travel between multiple sites on a regular basis.

Nice To Haves

• One year of experience supervising staff.
• Completion of WSHFC Tax Credit Fundamentals and advanced training workshops.
• Certified Occupancy Specialist or Certified Professional Occupancy designation.
• CCTV surveillance experience.
• Experience with Seattle Housing Authority Section 8 Project and tenant-based programs.
• Experience with new property lease-up.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.
• Prior cleaning and light maintenance experience in a work environment.
• Bilingual in English/Spanish, English/Tigrinya, or English/Amharic is a plus.

Responsibilities

• Manage the day-to-day operations of the property, including resident satisfaction and retention, the full resident lifecycle (e.g., lease administration, rent collection, and delinquency management), and property marketing, in accordance with company standards.
• Provide an excellent customer service experience and meet residents’ expectations.
• Provide supervision of onsite staff, creating a climate in which team members want to do their best by leading and communicating a shared vision with the team, and providing coaching and development.
• Execute the strategic marketing plan to attract and retain residents.
• Respond to resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
• Assist with the transition of newly hired Property Managers to site, providing site-specific training.
• Assist with community activities and other administrative duties that impact residents.
• Assist Senior Regional Manager with Lease Amendments.
• Provide lease-up support.
• Provide first-year compliance support.
• Conduct routine audits of all building files and assist Property Managers in standardizing tenant files and electronic files in the appropriate folders in the Building Folder on OneDrive.
• Assist with conducting regular property inspections to ensure that the physical aspects of the property, grounds, and common areas meet established standards for safety, cleanliness, and overall appearance.
• Provide support to Property Managers in housekeeping and funder inspections, and follow up to ensure work orders are entered as needed and completed in a timely manner.

Benefits

• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match.
• Up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED