Property Management Learning Specialist

Sares Regis Corporate Office•Newport Beach, CA

14h•Hybrid

About The Position

SRG Residential is a premier third-party property management firm committed to creating exceptional communities. The Learning Specialist delivers engaging, instructor-led learning experiences through various methods for new and existing employees, focusing on sales, customer service, and leadership development. This role involves training on integrated software systems and procedures, conducting needs assessments, and managing all phases of learning interventions to enhance employee competencies and workplace performance in alignment with company values.

Requirements

Bachelor's degree (B. A.) from a four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.
Valid driver's license and current automobile insurance.
Ability to travel 25% of the time.
Ability to get along well with others.
Ability to master the full Learning cycle.
Familiarity with traditional and modern Learning methods, tools, and techniques.
Proficient in Microsoft Word, Excel, Outlook, Power Point, Adobe Acrobat, Learning Management Software, and Yardi Voyager/CRM.
Must be onsite in the Newport Beach office for the first 90 days, 5 days a week.

Responsibilities

Ensure the training database and LMS are up to date with attendance and training records.
Monitor and manage the SRG Sales and Systems Coach Programs, including scheduling, tracking meetings, and evaluating satisfaction.
Monitor and manage the Mystery Shop program, including ordering, reviewing, assigning training, processing bonuses, and evaluating results.
Direct structured learning experiences and monitor their outcomes.
Engage diverse audiences and manage group dynamics.
Deliver learning courses via classroom, webinars, and in-person workshops.
Conduct sessions to acclimate new hires to the business.
Apply the ADDIE instructional design module to develop, implement, and evaluate learning solutions.
Coach learners and provide constructive feedback.
Develop learning to groom employees for career advancement.
Partner with the Director of Learning/VP to build annual learning strategies and make program recommendations.
Develop or oversee the production of handouts, instructional materials, job aids, and manuals.
Adapt content in real-time to meet portfolio needs.
Identify employee learning needs by evaluating strengths and weaknesses through performance reporting, evaluation scores, and manager feedback.
Assess learning effectiveness by creating and evaluating learning surveys.
Prepare statistical reports to evaluate instructor performance and monitor trainee progress.
Use feedback to improve training quality.
Stay abreast of new trends and tools in employee development by becoming a member of ATD and/or attending certification training.
Network with industry and training professionals by attending trade shows and conferences.