Property Management Analyst

Flock Homes•Denver, CO

23h•Onsite

About The Position

Flock Homes is hiring a Property Management Analyst to join its property and resident operations team in Denver. As the portfolio grows from roughly 1,000 managed units toward several thousand, the analyst will serve as a main point of contact for residents, maintain accurate records, and support a positive resident experience. The position owns standard workflows end to end, including tenant questions, rent demands, housing programs, security deposits, HOA notices, and utilities. Routine situations are handled according to established playbooks, with unusual or risky issues escalated as needed. This is an in-person role based in Flock's Downtown Denver office.

Requirements

At least 1 year of experience in real estate, property management, or customer service.
Understanding of the operational rhythms of managing properties and residents.
Meticulous and process-driven, with careful documentation and accurate adherence to procedures across multiple properties and resident needs.
Excellent verbal and written communication skills and a commitment to outstanding customer service.
Empathy and responsiveness to resident needs, including the ability to listen effectively.
Ability to prioritize tasks, manage time effectively, and proactively address operational needs.
Accountability for responsibilities and active participation in feedback loops for continuous improvement.
Ability to comply with company policies, procedures, and regulatory requirements.
Ability to engage authentically with diverse communities, listen to concerns, and provide thoughtful, solution-oriented responses.

Nice To Haves

AppFolio experience.
Initiative and interest in improving processes in a startup environment.

Responsibilities

Manage day-to-day resident relationships by fielding general tenant inquiries, resolving routine lease, payment, property, and account questions, and identifying issues that need escalation.
Manage the intra-month delinquency workflow, monitor balances, conduct standard outreach, and prepare, send, and document rent demands within required timelines.
Administer Section 8 and other housing programs, including paperwork, inspections, rent changes, housing authority communication, compliance issues, and exceptions.
Manage security deposit returns by gathering move-out documentation and charges, preparing dispositions, and conducting move-outs within statutory deadlines.
Coordinate HOA matters by tracking notices and violations, resolving tenant-responsible items, routing repair-related violations to Maintenance, and organizing deadlines, fines, and CC&Rs.
Administer utility accounts, resolve billing and account discrepancies, coordinate tenant responsibility, and conduct monthly audits to identify occupancy and vacancy mismatches.