Property Management Administrator

Mobile Loaves & Fishes•Austin, TX

7d•Hybrid

About The Position

The Property Management Administrator is a key member of the Property Management team, responsible for supporting daily operations, lease administration, rent collection, and neighbor-facing services. This role blends strong administrative execution with relational engagement-ensuring accurate records, consistent lease compliance, and supportive interactions that promote housing stability and a well-run community. Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. We are currently hiring for two Property Management Administrator positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
1–3 years of experience in property management, housing administration, office administration, or a related support role preferred
Experience in supportive housing, nonprofit, or community-based environments preferred, with comfort engaging individuals impacted by trauma, mental illness, or addiction
Experience supporting de-escalation or conflict resolution in high-stress situations preferred
Strong organizational skills and attention to detail, particularly in documentation, compliance, and financial recordkeeping
Experience with rent collection, payment posting, account reconciliation, and maintaining accurate tenant financial records preferred
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal and customer service skills, with the ability to navigate sensitive or complex situations with professionalism and care
Ability to handle sensitive and confidential information with discretion and professionalism
Experience with or ability to learn property management software such as AppFolio
Proficiency in Microsoft Office Suite
Ability to work independently with sound judgment and as part of a collaborative team
Professionalism, resilience, and adaptability in a dynamic environment
Must have a valid driver's license

Nice To Haves

MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.

Responsibilities

Maintain accurate and up-to-date tenant and property records in AppFolio
Collect, post, and reconcile rent payments; coordinate deposits with Accounting
Apply and audit tenant charges, adjustments, and utility billing
Reconcile accounts and assist with debt write-offs in collaboration with Accounting
Audit rental payments against bank and credit card records to ensure accuracy
Generate and issue lease-related notices, including delinquency, notices to vacate, and lease violations
Prepare and execute lease documentation and coordinate lease signings for new move-ins
Maintain tenancy files and ensure compliance with documentation standards
Assist neighbors with rent questions, payment plans, and past-due balances
Manage rent incentive programs in support of neighbor housing stability
Assist neighbors in developing payment plans to address past-due balances and support sustained housing stability
Support rent stability initiatives and incentive programs
Partner with Supportive Services and case managers to connect neighbors with resources
Identify housing-related concerns and escalate to Neighbor Care leadership, assisting with supportive intervention
Respond to neighbor concerns, service requests, and housing-related needs in a timely and professional manner
Submit, track, and follow up on work orders through completion
Maintain key inventory, access badges, parking passes, and access control records
Observe and document potential lease violations and community concerns using established protocols and systems
Maintain a working knowledge of lease terms and community expectations
Communicate lease expectations clearly and respectfully to neighbors when appropriate
Assist with incident documentation and reporting
Review camera footage and support incident follow-up as needed
Coordinate with internal teams and, when appropriate, external partners such as emergency services
Maintain organized records of lease documentation, incidents, and compliance-related materials
Support de-escalation of challenging or sensitive situations using trauma-informed communication
Maintain a calm, professional, and empathetic presence in high-stress situations
Recognize and escalate situations requiring emergency services or senior staff
Participate in staff meetings, trainings, and community events as required
Assist with reporting, audits, and special projects
Other Duties & Responsibilities as needed