Property Maintenance Technician

ACC MANAGEMENT GROUP, INC. • Madison, WI

11d • Onsite

About The Position

Join the team at Rise Madison Apartments, a beautiful Section 42 affordable housing community built in 2025, where you'll help keep a brand-new property looking its best while making a meaningful difference in residents' lives. We're searching for a dependable, skilled, and customer-focused Property Maintenance Technician who takes pride in quality work, enjoys solving problems, and wants to be part of a supportive team dedicated to creating an exceptional place to call home.

Requirements

• Experience in apartment maintenance, facilities maintenance, construction, or a related trade.
• Working knowledge of plumbing, electrical, HVAC, appliance repair, and general carpentry.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to lift up to 50 pounds and work both indoors and outdoors in varying weather conditions.
• Valid driver's license and reliable transportation.
• 1-2 years of maintenance experience required.
• Multi-family property maintenance experience is preferred.
• Basic knowledge and understanding of electrical, plumbing, groundskeeping, and troubleshooting.
• Must be able to physically inspect the properties.
• Basic knowledge and able to use a variety of equipment including circular saw, drill, jig saw, electrical tester, hand tools, power tools, and cordless tools.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for on-call emergencies.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• It is expected that all Maintenance Technicians will furnish their own basic tools. The exception would be any specialty terns, i.e., ladders, that are property specific.

Nice To Haves

• Multi-family property maintenance experience is preferred.

Responsibilities

• Complete maintenance service requests promptly and professionally.
• Perform preventative maintenance to keep the property operating efficiently.
• Troubleshoot and repair plumbing, electrical, HVAC, appliances, drywall, flooring, doors, windows, and general building systems.
• Prepare apartments for new residents by completing quality turns.
• Maintain the cleanliness and appearance of the community, including common areas and grounds.
• Assist with seasonal maintenance, inspections, and property projects.
• Participate in an on-call rotation for emergency maintenance requests.
• Deliver outstanding customer service while interacting with residents, vendors, and team members.
• Monitor all interior and exterior for maintenance issues.
• Perform inspections of all apartments, buildings, and common areas.
• Maintain and keep all tools and equipment in acceptable working conditions and work area neat and clean.
• Electrical: replace or fix outlets, light switches, fixtures, and breakers.
• Plumbing: replace or fix faucets, re-piping, toilets, sinks, and unclogging drains.
• Heating and Cooling: general heating repairs and cleaning filters, compressors, and condenser coils.
• Groundskeeping, including but not limited to: Picking up trash and keeping the building clean and presentable both inside and out. Shoveling and salting sidewalks and entry ways in winter, and lawn care and landscaping as needed.
• General carpentry and drywall repairs as needed.
• Assist with any cleaning and janitorial requests as needed.
• Paint units and general common areas as needed.
• Repair and replace windows and screens as needed.
• Troubleshoot, repair, or replace appliances.
• Maintain an accurate log of trash pick -ups and snow removal to ensure timeliness and billing is correct.
• Repair and replace locks and deadbolt locks as needed.
• Communicate with the manager on daily work orders and provide status update to ensure all orders are current and collected.
• Perform and conduct all unit turnovers within ACC policies and by provided deadlines.
• Create and maintain a safe work environment and all concerns or hazards be directed to the manager immediately.
• Perform preventative maintenance per the ACC policies and operations manual by testing all emergency fighting, smoke detectors, fire alarm systems, emergency exits, and any other systems in place.
• Available for all on-call emergencies after work hours and weekends per a rotating or established schedule per management.
• All on-call emergencies must be responded to within 20 minutes from the time when the call is received.
• Report and document all accident and emergency situations in a timely manner.
• Keep all resident and sensitive information confidential per the company policy.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Assist other properties with maintenance requests as needed.
• All other duties as assigned.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed