Property Maintenance Coordinator

Pavago

9d•Remote

About The Position

We’re hiring a Property Maintenance Coordinator to own the end-to-end maintenance lifecycle across a portfolio of residential properties. This role is execution-heavy and requires fast response times, strong vendor coordination, tight follow-up, and high attention to detail. You will be the central hub between tenants, vendors, and property owners, ensuring all maintenance requests are handled quickly, correctly, and completely.

Requirements

2+ years in property management or maintenance coordination
Hands-on experience with Yardi, AppFolio, or Buildium
Strong organizational and multitasking ability
Experience with vendor scheduling, invoice review, and maintenance workflows
Proficiency in Microsoft Office / Google Workspace
Follow up until things are actually done
Ability to manage multiple moving tickets without dropping details
Ability to stay calm and decisive during urgent situations
Ability to balance tenant experience and vendor accountability

Nice To Haves

Experience managing 100+ unit portfolios
Knowledge of HVAC systems, plumbing, and electrical basics
Experience with compliance and safety standards
Background in preventive maintenance programs

Responsibilities

Handle 10–20 daily maintenance requests via phone, email, and tenant portals
Log and track requests in Yardi, AppFolio, or Buildium
Prioritize urgent issues such as plumbing leaks, HVAC failures, and safety risks
Create, assign, and track work orders from open → in progress → completed
Ensure all tickets are resolved within SLA timelines
Follow up consistently until full resolution
Close tickets only after tenant confirmation
Schedule and dispatch vendors for repairs and inspections
Verify vendor availability, licensing, and insurance compliance
Review invoices and ensure alignment with completed work
Hold vendors accountable to timelines and quality
Schedule recurring services like HVAC servicing, pest control, safety inspections, and landscaping
Maintain maintenance calendars and logs
Reduce emergency repairs through proactive planning
Maintain audit-ready records for work orders, vendor documentation, and invoices
Ensure compliance with Occupational Safety and Health Administration (OSHA) and local building codes and safety standards
Prepare weekly reports on open tickets, resolution timelines, and maintenance costs
Deliver monthly insights on spend trends, recurring issues, and preventive maintenance completion