Property Loss Adjuster Midlands

Davies

1d•Remote

About The Position

Davies is seeking an experienced Property Loss Adjuster to manage a varied caseload of domestic and commercial property claims across a range of values and complexities. The role takes ownership of claims from start to finish and involves working with policyholders, clients, and other stakeholders to deliver proactive, high-quality service. The successful candidate will manage their own workload in a fast-paced, evolving remote team environment and may work nationally, including occasional overnight stays.

Requirements

High level of Property Loss Adjuster experience.
Strong background in both domestic and commercial claims.
Already hold, or be working towards, recognized professional qualifications at diploma level.
Accuracy, attention to detail, and an analytical approach.
Strong verbal and written communication skills.
Demonstrable experience organizing and managing own workload.
Ability to work in a fast-paced and changing environment, with flexibility to accommodate workload peaks and troughs.
Excellent time management and ability to meet short or changing deadlines.
Five GCSEs at grades A–C or equivalent, including Maths and English.
Willingness to work nationally on occasion with overnight stays.
Willingness to work on standby on a rota and, during busy periods, at weekends and on public bank holidays.

Responsibilities

Manage a busy caseload of domestic and commercial property claims of varying complexity and value.
Work to agreed activity levels, with the aim of continuously reducing work in progress throughout the year.
Process invoices and approve estimates within three working days of receipt or agreement.
Issue interim fees during the claim lifecycle when highlighted centrally.
Keep policyholders, stakeholders, and clients updated at every file interaction or at least every 10 days.
Complete site-note templates and associated documentation within set service-level agreements.
Maintain accurate data on the claims platform and complete spreadsheets as needed to support accurate management information.
Reduce elapsed timescales through proactive file management.
Identify potential fraud and recoveries and refer cases within set service-level agreements.
Ensure correct policy interpretation and validation.
Prepare, check, and approve reports for clients, where appropriate, in agreed formats and within agreed service-level agreements.
Maintain files to audit standards.
Proactively update customers and clients with designated colleagues, in line with client service-level agreements.
Follow agreed and documented procedures when handling problems and complaints.
Build strong working relationships with clients and internal and external staff.
Work nationally on occasion, including overnight stays, and participate in an on-call rota and weekend or public-bank-holiday work during busy periods.

Benefits

Funding for professional qualifications.
Learning opportunities and leadership training.
Local charity funding and an employee volunteering programme.
Employee Resource Groups.
Pension with 5% employee and 5% employer contributions.
High Street discounts and a financial wellbeing hub through My Choices at Davies.
Life assurance at four times salary.
Refer a Friend scheme.
Cycle to Work Scheme.
Lease car salary sacrifice.
Davies Incentive Plan.
Enhanced maternity, paternity, and adoption pay.
Wellbeing centre with move, munch, money, and mind support.
Discounts with hundreds of UK retailers.
Employee Assistance Programme with a 24/7 confidential helpline.
25 days' holiday, increasing to 26 days after five years and 27 days after 10 years.
Flexible working.
Flexible benefits, including a holiday purchase plan and the opportunity to purchase a health cash plan and BUPA dental plan.
Inclusive employment policies, including policies relating to menopause, fostering, fertility, sabbatical leave, and baby loss and miscarriage.