Property Insurance Claims Examiners
About The Position
We are growing and are in search of experienced claims examiners to join our team! This is an in-office position; located in Pinellas Park, Florida. Our Desk Examiners employ a high level of customer service to our policyholders by empathetically handling each claim and working as efficiently with focus on amicable indemnity. Our Desk Examiners also have direct responsibility for homeowners' property claims, starting with contacting the insured at first notice of loss, handling through a fair claims resolution. Following the destructive hurricane seasons of 2004 and 2005, a group of seasoned insurance professionals saw the lack of private companies devoting themselves to the Florida marketplace and wanted to provide a solution for Florida homeowners. Among this investment group is the Jerger family, who have been leaders in the Florida insurance industry since 1946. Since 2006, American Traditions Insurance Company has become the largest writer of manufactured home insurance in Florida.
Requirements
- At least five years of professional experience in Homeowners P&C claims handling
- Associate’s degree or other industry-recognized designation(s) (e.g. CPCU, AIC, SCLA,)
- Maintain currently active adjuster license and complies with continuing education (“CE”) requirements
- Excellent time management, organization, multi-tasking, mathematical and analytical skill
- Excellent oral and written communication skills
- Proficiency with all Microsoft Office© products
Nice To Haves
- Bachelor’s degree
- Bi-lingual Spanish
- Intermediate level understanding of residential construction
- Experience using Xactimate© and Xactanalysis©
Responsibilities
- Act as primary service contact and first notice of loss liaison for customers and agents
- Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees.
- Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
- Respond to telephonic, email, and written correspondence
- Process assigned policy level transactions within level of authority
- Conduct research when needed to complete service requests
- Handle all service requests within department service standards
- Assist with preparation of service reports as requested
- Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Identify, recommend, and implement customer conservation approaches to enhance policy retention
Benefits
- Medical, Dental, and Vision starting day 1 of employment
- Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium
- 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
- Generous PTO and paid holiday schedule
- 1 day of paid volunteer time off per year
- Onsite workout facility
- Casual dress code (work appropriate)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
