Property | House Manager

DM Estate Staffing•Washington, DC

2d•$150,000•Onsite

About The Position

Our repeat client, a kind and generous family with a residence in Washington, DC, is looking for a hands-on Property | House Manager. This isn't the Family's primary residence, so the role naturally ebbs and flows; quieter, more autonomous stretches while they're away, and busy, all-hands-on-deck periods a few times a year when they're in residence and during special projects. The primary focus is Property Management, someone handy, resourceful, smart and proactive who troubleshoots independently and thinks diagnostically before calling in outside help. Responsibilities include maintaining the residence and grounds, performing repairs and handyman work, managing residential systems, coordinating vendors and contractors, overseeing preventative maintenance, and managing vehicles and inventory. The ideal candidate brings a true service mindset that carries through the entire year. When the family is in residence, that means being hands-on, whether it's running errands or moving furniture, with a genuine "no job too big or too small" attitude. When the family is away, it means shifting into autonomous operations, overseeing the maintenance and care of the residence as well as focusing on improvements and larger construction projects. In addition, the role requires year-round coordinating of orders, deliveries and shipping for the family. Preferred candidates have experience with private families or luxury hotels, are detail-focused self-starters, and strong communicators. This is a hands-on role requiring real knowledge of luxury household systems and private residence management, not suited for those with primarily commercial property experience. The Property | House Manager will be supervised by a member of the Family’s Team.

Requirements

Minimum 5 years of experience in Property or House Management, ideally in a private residential or luxury hospitality setting (note: this is not a role for someone who has worked in property management overseeing apartment complexes)
Strong hands-on maintenance and repair skills, with working knowledge of a range of building trades
Highly independent and resourceful, comfortable operating with minimal oversight for extended stretches
Strong vendor management and negotiation skills
Excellent communication skills; comfortable coordinating across time zones
Discreet, organized, and deeply respectful of Family privacy
Able to shift fluidly between operational/property work and warm, attentive hospitality when the Family is present
Proactive and anticipatory; a true "no job too big or small" attitude
Valid driver's license, ability to work legally in the U.S., and ability to pass a thorough background check
Must be willing to provide strong employment references
Physically able to perform the demands of the role, including lifting, climbing, and working outdoors in all conditions
A minimum of a High School Diploma or equivalent

Nice To Haves

Trade School, apprenticeship, or trades training preferred

Responsibilities

Conduct regular walk-throughs of the residence and grounds to monitor condition, systems, and security
Oversee and maintain all residential systems, including HVAC, plumbing, electrical, security, network/AV, lighting, irrigation, and appliances
Manage preventative maintenance calendars and household operations documentation, including digital property management platforms
Perform hands-on maintenance, repairs, and handyman work, while knowing when to bring in specialized vendors
Source, coordinate, and manage contractors and service providers across landscaping, systems maintenance, security, pest control, and more
Diagnose larger repair and construction needs and develop project proposals for review
Oversee repair and construction projects, coordinating across vendors, supervising work and ensuring that all projects are seen through to completion with care and diligence
Handle vehicle maintenance, registrations, and storage coordination
Respond to after-hours emergencies, alarms, and weather events at all times
Manage the Family’s off-site storage and support international shipments as needed
Ensure the property is guest-ready at all times
Prepare the house and gardens ahead of the Family's arrival, including stocking groceries and other supplies
Provide high-touch, hands-on hospitality support and household assistance while the Family is in residence including assisting with hosting guests and large-group meetings
Overseeing housekeepers and other cleaners as needed as well as handling mail and packages
Manage household inventories and residential accounts such as utilities, subscriptions, deliveries, and similar vendors
Serve as the point of contact for the ordering of various items for the family, including coordinating deliveries and shipments to the family wherever they are located