Property Host II

Weekender Hotels•Saratoga Springs, NY

10d•$63,000 - $68,000•Hybrid

About The Position

The Property Host is the operational leader for two Weekender Hotels properties in the Southern Adirondack region, with cross-property support responsibilities at a third. Guest experience, housekeeping, supplies, vendor coordination, billing, and property presentation all live with you. You set the tone, you catch the details, and you make sure everything runs the way it should — because you care that it does, not because someone is checking. This role reports to the Area GM, participates in an on-call coverage rotation, and moves between properties as operational needs shift across the region. It is a real leadership role. Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast. We promote from within, invest in the people who show up, and we're expanding. The right person in this role grows with it.

Requirements

Prior experience in hotel front desk, guest services, or hospitality operations; supervisory experience preferred
Demonstrated ability to manage full daily operations independently, without a GM on-site — and a track record that shows it
Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently across multiple locations
Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alike
Proficiency in property management systems; experience with Mews is a plus
Sound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidence
High personal integrity; someone whose colleagues, guests, and managers would all describe them the same way
Familiarity with local regulations and hospitality compliance standards
Flexible availability including weekends, nights, and holidays; willingness to participate in an on-call rotation

Nice To Haves

Experience with Mews property management system

Responsibilities

Own check-in and check-out operations at both primary properties, ensuring a smooth, welcoming experience for every guest
Serve as the primary point of contact for escalated guest concerns, complaints, and service recovery across all three SADK properties
Maintain a strong, visible presence during peak check-in and checkout periods and whenever guests need support
Ensure consistent delivery of brand standards across all guest touchpoints at assigned and supported properties
Manage guest pre-arrival communication, special requests, and in-stay follow-up as needed
Manage reservations, room assignments, and inventory in Mews across all assigned properties
Review daily arrival and departure reports; flag irregularities and prepare properties accordingly
Process payments, manage billing records, and handle basic guest billing questions accurately and professionally
Maintain accurate reservation records and escalate discrepancies or system issues to central operations promptly
Oversee housekeeping operations and daily room turnover at both primary properties, coordinating schedules and setting priorities
Conduct regular room inspections against Weekender brand standards; document findings and follow up on any snags
Support and coach housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areas
Identify and flag maintenance needs discovered during housekeeping or inspections; communicate to the maintenance team promptly
Manage supplies inventory across assigned properties; anticipate needs and initiate reorders before stock runs low
Place and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelines
Review, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they arise
Maintain organized records of supply orders, vendor contacts, and recurring purchases to support consistent, cost-aware operations
Execute opening and closing procedures at assigned properties; ensure each property is ready and presented well
Maintain common areas, lobbies, and exterior presentation to brand standards; address issues as they arise or escalate appropriately
Coordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needs
Support the maintenance team with property access, work order communication, and issue follow-through
Provide operational support at two additional SADK properties (located in North Creek, NY) as needed, including coverage assistance, supplies coordination, and on-site presence during high-demand periods or staffing gaps
Participate in an on-call leadership rotation to ensure managerial coverage is available across all three properties outside of regular business hours
Act as a resource for guest inquiries, local recommendations, and issue resolution across all three SADK properties