Property Field Claims Adjuster (Columbus, OH)

American Family Insurance•Columbus, OH

1d•$57,000 - $94,000•Hybrid

About The Position

This is a primarily field-based role where the Property Field Claims Adjuster will handle homeowner property field claims in North and East Columbus, Ohio. The position requires the individual to be located within this metro area. A company fleet vehicle is provided, with an option for personal use. Approximately 80% of the time will be spent working in the field, directly interacting with customers. Occasional travel to an office location may be required for team meetings, training, and cultural events.

Requirements

Must be located within the North and East Columbus, Ohio metro area.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.
Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Nice To Haves

Experience with Xactimate preferred.

Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.