Property Experience Coordinator - Nashville

GoodNight Stay, LLC • Nashville, TN

13h • $18 • Onsite

About The Position

The Property Experience Coordinator is the heartbeat of our on-the-ground operations. You're the person who ensures every property is guest-ready, every vendor shows up on time, and every detail — from the keypad to the kitchen — is exactly right. You'll work across our portfolio of upscale short-term rental homes, coordinating with our housekeeping teams, maintenance technicians, and guest services staff to deliver the flawless stays Goodnight Stay is known for. This is a highly visible, hands-on role where no two days look exactly the same. If you love variety, ownership over your work, and the satisfaction of a job well done, this is your kind of position.

Requirements

• Vacation rental property management experience recommended (we'll train on our systems and processes)
• Background in hospitality, property management, real estate, or maintenance is a strong plus
• Reliable personal vehicle and valid driver's license (properties are within ~10-mile radius, with expansion ongoing)
• Smartphone for field communication, reporting, and task management
• Availability to work weekdays and weekends, up to 40 hours per week
• Basic toolkit and maintenance knowledge a plus
• Ability to climb stairs and lift up to 25 lbs unassisted

Nice To Haves

• Hospitality-minded — You understand that the little things make the biggest difference for guests
• Organized & proactive — You juggle multiple priorities without dropping the ball
• Self-directed — You can manage your own day, stay on task, and ask for help when you need it
• Professional & personable — You represent Goodnight Stay well with guests, owners, and vendors alike
• Adaptable — You roll with changes, pivot quickly, and see challenges as opportunities
• Communicative — You keep your team informed and respond promptly in the field
• A problem-solver — You handle what you can and escalate what you can't with clear, accurate information

Responsibilities

• Conduct regularly scheduled property inspections with a sharp eye for detail, identifying maintenance needs, cleanliness issues, and supply gaps before guests ever notice them
• Manage and direct housekeepers, maintenance technicians, and service providers to ensure timely, quality work
• Respond to in-house guest needs with professionalism and speed, reducing escalations to the support team
• Create, prioritize, and process work orders; document damages with appropriate detail for billing and repair tracking
• Support the addition of new homes to our portfolio, including utility appointments, smart technology installation, and initial inspections
• Monitor, order, and organize guest supplies and in-unit amenities across all properties
• Work closely with Owner Success Managers, Guest Services, and the Onboarding Team to align on priorities and daily task loads
• Stay connected and aligned with local team goals and updates
• Bundle work orders strategically by location to maximize productivity
• Manage logistics, organize by urgency, and execute with minimal supervision

Benefits

• Starting pay at $18/hr and up, based on your experience
• Paid Time Off
• Mileage Reimbursement
• Health Insurance Options
• A supportive, team-oriented culture where your contributions are seen and valued
• Opportunity to grow with a company that has thrived for over two decades

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed