Property Claims Specialist

Coterie

2d • $75,000 - $110,000 • Remote

About The Position

The Property Claims Specialist is responsible for investigating, evaluating, negotiating, and resolving commercial property claims in accordance with carrier guidelines, regulatory requirements, and company standards. This role partners closely with Claims leadership, internal business partners, and external stakeholders to deliver timely, accurate, and customer-focused claim outcomes while supporting Coterie's commitment to operational excellence and an exceptional claims experience.

Requirements

• Ability to work regular work the core hours of Monday-Friday 8:00am-5:00pm in your time zone. Additional off hours may be needed pending business needs.
• 5+ years of work experience at an insurance company and/or insurance claims loss adjustment service provider resolving property and casualty claims.
• Considerable working knowledge of insurance industry and insurance claims operations particularly around commercial property and casualty claims, policy construction, ISO Commercial BOP forms.
• Proper adjuster licensing in all applicable states.
• Legal concepts and processes knowledge base
• Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Strong time management and organizational skills
• Ability to take part in active strategic discussions
• Excellent collaboration skills, self-motivated and willing to take initiative
• Able to understand and synthesize day to day work within the team into trends, themes, successes and opportunities over periods of time
• Strong negotiation and persuasion abilities
• Exceptional interpersonal and client service skills
• Detail oriented and superior organizational skills
• Team player with the ability to collaborate with others
• Ability to work independently, with support, in a fast-paced, evolving environment
• Hands-on experience and strong aptitude with Microsoft Office

Nice To Haves

• College degree (preferred)
• Previous experience supporting a business through explosive growth
• Quality Assurance (QA), Continuous Process Improvement (CPI), User Experience (UX/UI), Design Thinking, Lean, Agile, Project Management (PM), and/or Product Owner (PO) experience
• AIC and PTC designations a plus

Responsibilities

• Develop and implement strategy to drive resolution of Commercial Property claims of moderate to higher levels of severity and complexity, but may be required to handle volume
• Coordinate and collaborate with cross-functional Coterie team members on process, product, project, insurance, and other global enterprise initiatives
• Investigate claim and review the insureds' materials, documents, reports etc.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Analyze coverage and damages for purposes of estimating, assessing and recommending reserves
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to claims inquiries from insured, counsel, underwriters, brokers, and senior management
• Negotiate resolution of claims
• Analyze, and direct initial risk transfer, subrogation action, additional insured issues, and contractual indemnity issues, to ensure equitable contribution across all claim stakeholders
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves

Benefits

• 100% remote
• Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
• Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year.
• 12 company-paid holidays each year
• Continuing education annual stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree