Property Claims Specialist Field II - OKC
About The Position
The Property Claims Field Adjuster II investigates, evaluates, and settles moderate homeowners’ property claims in accordance with company policies, regulatory standards, and procedures. After completing the formal training program, the successful candidate will transition to field adjusting, traveling to loss sites affected by events such as fire, water, or weather. Some claims may also be handled using virtual technology or in collaboration with vendors. The role includes on-site inspections, documenting damage with photographs and measurements, conducting recorded interviews as needed, preparing repair estimates, determining coverage, setting reserves within settlement authority, and negotiating settlements. The adjuster communicates with insureds and their representatives, manages claim inventory and expenses, and may oversee files handled by independent adjusters. Field inspections are required for at least 50% of work time, and the position may involve travel to multiple locations, flexible shifts, and overtime as needs arise.
Requirements
- Valid driver’s license.
- Ability to obtain state-specific property claims licensing, as required.
- Successful participation in and completion of the formal property claims training program, which may be in person, virtual, or a combination.
- Prior experience using estimating software such as Xactimate.
- Experience in a related field, such as property claims, customer service, construction, restoration, or mitigation.
- Clear and professional written and verbal communication skills.
- Ability to work independently with limited or no supervision while investigating, evaluating, estimating, negotiating, and resolving property claims.
- Strong customer service orientation and sound decision-making and negotiation ability.
- Comfort with and adaptability to new technology and business tools.
- Ability to transition between physical, video, and photo inspection methods.
- Strong organizational, time-management, and prioritization skills to manage changing workloads, seasonal volume, and catastrophes.
- Ability and willingness to work flexible shifts and overtime as needed.
- Ability to drive to multiple locations, occasionally outside normal business hours.
- Ability to climb ladders to inspect roofs or attic spaces and inspect crawl spaces.
- Ability to lift and carry up to 50 pounds.
Nice To Haves
- Bachelor’s degree or equivalent combination of education and experience; a bachelor’s degree is preferred.
- Three to five or more years of equivalent industry experience is preferred.
- Bilingual ability and/or prior military experience.
Responsibilities
- Investigate and resolve moderately complex homeowners’ claims in a timely and efficient manner.
- Document claim damage with photographs, measurements, recorded interviews as needed, repair estimates, and thorough file notes.
- Conduct field inspections at customer homes, investigate coverage, and prepare detailed estimates; field inspections may take at least 50% of work time.
- Handle claims virtually using imagery and video technology, collaborating with onsite vendors and insureds to identify damage and prepare estimates.
- Compare investigation findings with policy terms to determine coverage and extend or deny coverage as appropriate.
- Establish reserves within settlement authority, negotiate claim settlements, and refer claims exceeding personal authority to a supervisor for approval.
- Communicate promptly and effectively with insureds and their representatives, including responding to calls, emails, texts, and written communications and following Department of Insurance requirements.
- Prioritize responsibilities and manage claim workload, monitoring progress and expenses through resolution.
- Direct, monitor, and review independent adjusters’ files through conclusion when assigned.
- Perform other assigned functions.
Benefits
- Competitive compensation and bonus potential.
- Paid time off, including vacation time, sick time, nine paid company holidays, and volunteer hours.
- Incentive bonus programs, including potential holiday, referral, and performance-based bonuses.
- Medical, dental, vision, life, and pet insurance.
- 401(k) retirement savings plan with company match.
- Education assistance.
- Professional and personal development opportunities.
- Health and wellbeing resources, including free mental wellbeing therapy and coaching sessions and child and eldercare resources.
- Company recognition program.
- Promotional opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
