Property Claims Specialist Field II
About The Position
The Property Claims Field Adjuster II investigates, evaluates, and settles moderate homeowners’ property claims in accordance with company policies, regulatory standards, and procedures. After completing the formal training program, the successful candidate transitions into a field adjusting role, traveling to loss sites affected by fire, water, weather, or other events. Claims may also be handled using virtual technology and in collaboration with vendors. The position focuses on timely, efficient claim resolution and providing exceptional customer service while managing claim expenses. The role requires conducting on-site inspections for at least 50% of working time, with a company car provided. It also involves virtual inspections using imagery and video technology, communicating with customers and their representatives, preparing damage estimates, and coordinating with independent adjusters when needed. Flexible shifts and overtime may be requested as business needs arise.
Requirements
- Valid driver’s license.
- Ability to obtain state-specific property claims licenses, as required.
- Successful participation in and completion of the formal property claims training program, which may be in person, virtual, or a combination of both.
- Prior experience using estimating software such as Xactimate.
- Experience in a related field such as property claims, customer service, construction, restoration, or mitigation.
- Clear and professional written and verbal communication skills.
- Ability to work independently with limited or no supervision to investigate, evaluate, prepare damage estimates, negotiate, and resolve property claims.
- Strong customer-service orientation and sound judgment, analysis, and negotiation skills.
- Comfort with and adaptability to new technology and business tools.
- Ability to conduct physical, video, or photo inspections and prepare damage estimates; inspections may involve climbing ladders to inspect roofs or attics and inspecting crawl spaces.
- Ability to lift and carry up to 50 pounds.
- Strong organizational, time-management, and prioritization skills to manage varying workloads, including seasonal volume changes and catastrophes.
- Ability and willingness to work flexible shifts and overtime as needed.
- Ability to drive to multiple locations, occasionally outside normal business hours.
Nice To Haves
- Bachelor’s degree, or an equivalent combination of education and experience.
- Three to five or more years of equivalent industry experience preferred.
- Bilingual ability and/or prior military experience.
Responsibilities
- Investigate and resolve moderately complex homeowners’ claims in a timely and efficient manner.
- Document claim investigations with photographs, measurements, recorded interviews as needed, repair estimates, and thorough file notes.
- Conduct field inspections at loss sites, investigate coverage, and prepare detailed repair estimates.
- Handle virtual claims using imagery and video technology, collaborating with onsite vendors and insureds to identify damage and prepare estimates.
- Compare investigation findings with policy terms to determine coverage and extend or deny coverage as appropriate.
- Establish reserves within settlement authority and negotiate claim settlements; refer claims exceeding personal authority to a supervisor for approval.
- Communicate promptly and effectively with insureds and their representatives through calls, emails, texts, and written correspondence, while adhering to Department of Insurance requirements.
- Prioritize responsibilities and manage claim workload, progress, and expenses through resolution.
- Direct, monitor, and review files handled by independent adjusters when assigned.
- Travel to multiple locations, sometimes outside normal business hours.
- Perform other assigned functions.
Benefits
- Paid time off, including vacation time, sick time, nine paid company holidays, and volunteer hours.
- Incentive bonus programs, potentially including holiday, referral, and performance-based bonuses.
- Medical, dental, vision, life, and pet insurance.
- 401(k) retirement savings plan with company match.
- Education assistance.
- Professional and personal development opportunities.
- Health and wellbeing resources, including free mental wellbeing therapy and coaching sessions and child and eldercare resources.
- Competitive compensation.
- Company recognition program.
- Promotional opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
