Property Claims Manager

Coterie

18h • $100,000 - $120,000 • Remote

About The Position

Coterie is redefining how small businesses experience insurance, and we are looking for a Property Claims Manager, to lead and elevate our property claims handling. This is a critical leadership role responsible for the oversight of first party property claims handling. In this leadership role, you’ll oversee internal and external vendor performance, facilitate the resolution and management of complex and volume losses, manage vendors, and drive strategic improvement across the Property portfolio. You'll work cross-functionally with internal stakeholders and external partners to drive best-in-class outcomes and ensure strategic, compliant, and efficient resolution strategies are implemented.

Requirements

• 7+ years in subject matter specific claims in a desk adjusting environment (MGA, insurer, or TPA environment).
• Experience managing desk adjusting, property claims teams.
• Experience managing a team or directly handling field adjusting, property claims teams/vendors.
• Demonstrated success in managing TPAs, counsel, and claims vendors.
• Advanced knowledge of property coverage forms, claim management strategies, and jurisdictional nuances.
• Strong leadership, analytical, and communication skills, with the ability to influence across functions.
• Adept at claim system tools, diary management, and performance tracking in a remote-first environment.

Nice To Haves

• College degree
• Insurance designations
• Experience supporting a business through explosive growth
• Experience in QA, Continuous Process Improvement, UX/UI, Design Thinking, Lean, Agile, Project Management, and/or Product Ownership
• Bilingual (Spanish, Mandarin, Korean, Arabic, etc.)

Responsibilities

• Provide strategic oversight and technical direction for first-party property claims, including accelerated, large, and/or high-exposure losses.
• Monitor and manage third-party administrator (TPA) performance, including audits, performance scorecards, escalation handling, and process adherence.
• Support adjusters and partners on coverage analysis, coverage determination, subrogation, and resolution strategy.
• Refine and maintain reserve best practices, authority levels, and resolution thresholds for the portfolio.
• Coordinate with legal partners on strategy, ADR, and litigation management, including file-level and panel oversight, where applicable.
• Lead initiatives to improve claims workflows, quality assurance programs, and performance analytics.
• Support key internal and external reporting requirements related to trends, large loss monitoring, and exposure tracking.
• Provide claims insights to leadership, internal product and underwriting teams to improve risk selection, policy language, and endorsement strategy.
• Identify jurisdictional risk trends, legal/regulatory developments, and case law that may impact claim outcomes.
• Contribute to enterprise risk management practices.
• Engage with team members to monitor file handling trends, ensure compliance with resolution strategy, and participate in governance sessions and training reviews with staff.
• Manage and facilitate the adjusting of commercial claims, including large, complex, and volume losses, across the adjusting team.
• Oversee adjusters, TPAs, and/or vendors, ensuring best practices.
• Track, report on, and/or analyze KPIs, quality, and compliance against internal standards.
• Lead complex coverage issues and coordinate with counsel, where appropriate.
• Collaborate with Underwriting and Product on risk and form strategy.
• Oversee catastrophe (“CAT”) response and field vendor coordination.
• Drive subrogation and/or risk transfer strategy.
• Identify trends, manage and/or align with QA review participation, and support training.
• Provide reporting and pertinent information to senior management.

Benefits

• 100% remote
• Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
• Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year.
• 12 company-paid holidays each year
• Continuing education annual stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree