About The Position
The Property Claims Manager – Homeowners is responsible for leading and developing a team of homeowner property adjusters to ensure timely, accurate, and customer‑focused claim resolution. This role oversees daily operations, quality, performance metrics, and compliance, while coaching adjusters on best practices and supporting complex claim handling. The ideal leader fosters a high‑engagement team environment, drives operational excellence, and partners closely with cross‑functional teams to deliver a consistent and exceptional customer experience. We are seeking a collaborative leader who can effectively partner with vendors and internal business stakeholders while overseeing homeowner property claims operations. The ideal candidate brings strong expertise across a variety of property peril losses, is comfortable managing escalations and difficult conversations, and demonstrates the ability to review and interpret Xactimate estimates. This leader also has a proven track record of driving process improvement initiatives, fostering team collaboration, and promoting consistent, high‑quality claim outcomes.
Requirements
- Strong expertise across a variety of property peril losses
- Comfortable managing escalations and difficult conversations
- Ability to review and interpret Xactimate estimates
- Proven track record of driving process improvement initiatives
- Fostering team collaboration
- Promoting consistent, high-quality claim outcomes
- Authorization to work in the United States
Nice To Haves
- Coaching
- Cross-Functional Work
- De-Escalation
- Negotiation
- Process Improvements
- Property Claims
- Team Collaboration
- Workload Management
- Xactimate
Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting sit-alongs and file reviews
Benefits
- Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
