Property Claims Director

Berkley•Overland Park, KS

About The Position

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer Property and Casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is to make life better for business. The insurance industry has not evolved with innovation like other major industries. We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success. https://intrepiddirect.com/ The Company is an equal employment opportunity employer. The Property Claims Director is responsible for leading and managing the commercial property claims team, ensuring timely and accurate resolution of frequency and complex property claims. This role drives strategic claim handling, manages loss costs, and ensures compliance with best practices to deliver superior outcomes for insureds and the organization. Key functions include but are not limited to:

Requirements

Bachelor’s degree required; advanced degree (JD or MBA) preferred.
Minimum 10 years of experience in commercial property claims, including large loss and CAT management.
Strong knowledge of property coverage forms, valuation methods, and building codes.
Experience managing vendor networks (restoration, engineering, forensic accounting).
Proven leadership in developing high-performing property claims teams.
Familiarity with analytics tools for trend identification and reserving accuracy.
Excellent negotiation and communication skills for complex property disputes.

Nice To Haves

Industry certifications such as CPCU, AIC, or CPFI strongly preferred.

Responsibilities

Responsible for key functions related to attracting talent, retention, and development of claim organization. Will have direct management of a team of claim professionals handling complex claims.
Establishes and maintains accountability in the development of claim professional technical prowess and encourages professional growth.
Accountable for developing key performance indicators and participates in performance reviews.
Closely working with the SVP, Chief Claims Officer on Vision, planning and execution to create a best in class claims organization
The development and use of metrics and analytics to identify trends
Direct management of the department’s internal quality audit process to ensure compliance with the best claim practices, processes and procedures.
Completes quarterly audits to understand the health of the business and designs action plans to influence areas of opportunity. Includes maintaining a 90% meets rating within claim audits.
Lead Round Table Discussions in accordance with department best practices
Partners for mutual success with internal and external stakeholders to meet and sustain a 90% in Customer Satisfaction Feedback.
Sets strategic direction for managing property claims.
Develop and lead large CAT (Catastrophe) event services, ensuring timely response and effective resource allocation.
May conduct in-person visits to large or total loss claims to align vendors, assess progress, and meet directly with customers to reinforce service excellence.
Collaboration with multiple departments to ensure sound reserving practices are in place and maintained
Partners with Actuary in claims reviews and develops communication cadence of loss trends.
Knowledgeable in our targeted industries to identify risks, trends and support needs
Reports to reinsurers and facilitate the prompt collection of reinsurance on those matters where they are accountable.
Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization
Manage vendor relationships by selecting best-in-class vendors for optimal outcomes, monitoring performance, and conducting regular audits to ensure compliance and quality standards.
Attends Industry conferences and disseminates industry trends to the claim organization
Maintains appropriate State Licenses which includes completion of Continuing Educations requirements.
Develop relationships with peers across the WRBC operating units to share and learn industry trends.
Drive adoption of emerging technologies (AI, predictive analytics, digital claims platforms) to improve efficiency and accuracy in property claims handling.
Champion process automation and workflow optimization to reduce cycle times and enhance customer experience.
Explore and implement advanced data analytics for trend identification, fraud detection, and loss prevention strategies.
Foster a culture of continuous improvement by encouraging creative problem-solving and piloting innovative solutions.
Collaborate with IT and vendor partners to integrate cutting-edge tools for virtual inspections, remote estimating, and catastrophe response.