Claims Manager, Property

Fortegra•Jacksonville, FL

2d•Onsite

About The Position

The Manager, Property Claims is responsible for overseeing and directing the Claims Operations that may include Commercial Property, Lender Placed, or other Specialty products. This role develops and maintains procedures and guidelines that effectively and efficiently accomplish the predetermined objectives of the Company and the Claims area. Reviewing, directing, monitoring, mentoring and taking action on issues as they relate to skills, knowledge, training, and development of associates, guiding them through career and company goals is important in this position. The successful Sr Manager, Property Claims will interact with Compliance area on new regulations, SIU on fraud investigations and IT for change and development as they relate to the area, while driving the team to meet Fortegra goals on production, EBITDA and revenue growth by following the Fortegra Way.

Requirements

8 to 10 years of professional experience in claims field with demonstrated increased responsibility
1 to 3 years of management and supervision of claims teams
BS/BA degree and or CPCU preferred
Strong communication skills
Integrity
Excellent decision making ability
Drive for performance

Nice To Haves

BS/BA degree and or CPCU preferred

Responsibilities

Direct the activities of the Claims Administration area by managing, overseeing, supervising, analyzing and coordinating associates and functions to meet set standards.
Plan, recommend, and promote policies that will support the company and department objectives.
Manage communication and coordination of service between units, associates, insureds, agents, policyholders, and departments.
Evaluate and monitor work flow by communicating effectively with Managers and associates of all levels in order to analyze needs and identify problem areas.
Monitor and develop associates to their highest potential.
Investigate and pursue the use of technology, research, analyze, document and communicate problems with system data and/or data entry process.
Manage the development and updating of new and existing programs to streamline and implement new strategies for claims adjudication utilizing industry best practices.
Document procedures and assign tasks to department, supervisor or associates.
Maintain an understanding of related state and federal laws, state rates, state and company limits, state and company underwriting guidelines and claims production standards.
Improve efficiencies; suggest changes in procedures and report trends and problems.
Develop and maintain Desk Manual documentation and Disaster Recovery documentation.
Serve as disaster recovery team captain for Claims Department.
Collaborate with legal on DOI complaints
Complete annual performance reviews; provide recommendation for increase in salary
Other duties as assigned
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.