Property Changeover Support

The Travel Chapter•Area F (Scotch Creek/Seymour Arm), BC

1d•Onsite

About The Position

At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in. We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.

Requirements

A strong customer service mindset
Excellent attention to detail
Good organisation and time management skills
A proactive and practical approach to problem solving
The ability to work independently and manage your own workload
Strong communication skills
Flexibility and adaptability during busy periods
Confidence using basic IT systems and mobile technology

Nice To Haves

Experience within holiday letting, hospitality, housekeeping or property management
Experience working with external suppliers or contractors

Responsibilities

Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
Supporting housekeeping operations and providing feedback where needed
Coordinating linen supplies with housekeepers and suppliers
Ensuring welcome packs and essential items are stocked and available
Identifying and resolving minor property issues where possible
Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
Reporting any larger maintenance or housekeeping concerns to the wider team
Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
Supporting the delivery of an excellent guest and homeowner experience