Property Attendant

INTOWN SUITES • XNV - Norfolk, MA

1d • Onsite

About The Position

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for our guests. They also serve as the property’s emergency contact after office hours and assists guests as needed. The Property Attendant is not a security guard. As such, and as specified in the employee handbook, they are prohibited from possessing a firearm, or dangerous or deadly weaponry while on InTown property. It is the function of the Property Attendant to be on alert for any safety/security issues or suspicious activity. If such events are observed, the Property Attendant must not interject themselves into the situation. Rather, they should contact the proper authorities or General Manager immediately. The Property Attendant is required to live on property during the term of employment and is required to follow all guidelines outlined in the “Terms of Guest Agreement” provided to guests.

Requirements

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.
• Live on property during the term of employment.

Responsibilities

• Keep watch on the property when the office is closed.
• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks, as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris
• Follow on-call schedule

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• 401k with company match
• Complimentary room with housekeeping included!
• Weekly payroll
• Paid Personal Time Off (PTO)
• Comprehensive training programs
• Competitive starting salaries
• Bonus Potential
• Health, dental, vision, life and disability insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed