Property Adjuster – Field Estimating - Dayton, OH

Military Spouse Corporate Career Network•Dayton, OH

5d•Onsite

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Experience as a Field Property Adjuster.
Experience with Xactimate.
Experience with ClaimsX Video Collaboration.
Customer service skills.
Investigative skills.
Communication skills (phone, email, video chat).
Negotiation skills.
Problem-solving skills.
Critical thinking skills.
Ability to document work accurately and timely.

Nice To Haves

Focus on water losses.

Responsibilities

Travel to customers' homes to conduct on-site inspections.
Investigate coverage.
Prepare estimates.
Settle claims promptly and efficiently.
Handle virtual claims countrywide.
Leverage platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus expertise on water loss claims.
Live into Allstate’s Claims Culture by caring, empowering, and restoring.
Be compassionate, clear, and a committed partner in each claim.
Lead with empathy.
Confidently and independently investigate property claims.
Perform detailed reviews of damage.
Interpret policies to determine coverage.
Use phone, emails, and video chat with customers.
Offer customers their preference of communication.
Efficiently discuss claim needs and keep customers updated on claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.
Incorporate tactics in handling challenging and complex situations.
Utilize multiple tools to get the job done in a fast-paced environment.
Use estimate tools, job aids, and additional settlement platforms.
Use sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system.
Ensure timely and accurate documentation is completed.