Property Adjuster – Field Estimating - Macon, GA

Military Spouse Corporate Career Network•Macon, GA

1d•Onsite

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Residency within the posted location is mandatory for this role.
Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
Valid driver's license and willingness to travel as part of the job requirements.
Ability to obtain an adjuster and/or an appraiser license within 60 days of hire, if required.
Pass a background check with the Department of Labor, if required for licensing.

Nice To Haves

2 years' previous experience as an outside adjuster is highly desired.
Proficiency in using Xactimate and other relevant software for estimating.
Active Listening
Communication
Critical Thinking
Customer Service
Empathy
Multitasking
Time Management
Working Independently
Xactimate

Responsibilities

Traveling to customers' homes to conduct on-site inspections
Investigating coverage
Preparing estimates
Settling claims promptly and efficiently
Handling virtual claims countrywide
Leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration
Focusing expertise on water losses
Investigating property claims by performing detailed reviews of damage
Interpreting policies to determine coverage
Using phone, emails, and video chat with customers
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
Executing policies along policy agreements
Keeping a clear record of work in a claims system
Ensuring timely and accurate documentation is completed