Property Adjuster - Field Estimating Columbus, OH

Allstate•Columbus, OH

11h•Onsite

About The Position

A day in the life of a Field Property Adjuster, and what it takes to do the job! As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Residency within the posted location is mandatory for this role.
Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
Valid driver's license and willingness to travel as part of the job requirements.
Must terminate all existing insurance license appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Acknowledge and accept licensing requirements and agree to comply by proceeding with the application process.

Nice To Haves

2 years' previous experience as an outside adjuster.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.
Possession of applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) may make you eligible for a $1,000 Licensing Sign on Bonus.
May qualify for a company car based on annual work mileage.

Responsibilities

Traveling to customers' homes to conduct on-site inspections.
Investigating coverage.
Preparing estimates.
Settling claims promptly and efficiently.
Handling virtual claims countrywide.
Leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focusing expertise on water losses.
Leading with empathy and providing compassionate, clear, and committed partnership in each claim.
Confidently and independently investigating property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer customers their preferred communication method.
Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
Utilizing multiple tools, including estimate tools, job aids, and additional settlement platforms.
Protecting the company financially by executing policies along policy agreements.
Maintaining a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed for each claim.

Benefits

Comprehensive training program designed to build a claims foundation and understand systems and processes.
Ongoing training opportunities for continuous improvement.
Competitive pay with support for continuous development and career advancement.
Flexibility in scheduling.
Time off policy that supports work/life balance.
Initial and ongoing training to become proficient in the new role.
401K/pension.
Education reimbursement.
Programs to help balance work with the rest of life.
Benefits package from Day 1 of employment, including time off, healthcare, and retirement.